Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendall Adair

Lufkin

Summary

With experience in data entry, client service, and customer support, I excel at managing and organizing information, meeting client needs, and delivering exceptional service. Recognized for strong communication skills, problem-solving abilities, and a dedication to providing high-quality support in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Client Intake Specialist

Anywhere Works
07.2024 - Current
  • Conducted thorough client intake interviews via phone, email to assess legal needs and case eligibility
  • Collected, verified, recorded and processed information in a timely manner.
  • Delivered exceptional first-line support to potential clients, ensuring a respectful and informed experience for a broad spectrum of legal matters.
  • Scheduled consultations and appointments for attorneys, balancing multiple calendars to maximize efficiency.
  • Identified and escalated urgent or time sensitive legal matters such as deadlines and court dates to ensure timely attorney response.
  • Participated in weekly team meetings to report intake performance metrics and recommend improvements.


Data Entry Clerk

Houston County Elections
05.2022 - 07.2024
  • Entered and Updated Voter Information: Accurately inputted and maintained voter registration data into electoral databases.
  • Conducted regular audits of data entries to ensure accuracy and consistency with official records.
  • Collaborated with election officials to prepare and organize data for upcoming elections, including creating and managing reports.
  • Conducted quality control checks to ensure data entries were complete and accurate, adhering to established guidelines.
  • Operated specialized data entry and election management software to input and manage data efficiently.

Customer Service Representative

Nexrep
02.2019 - 04.2022
  • Responded to questions related to charges, refunds, and payment discrepancies.
  • Provided timely and accurate responses to customer questions and concerns through chat support channels.
  • Addressed and resolved a wide-range of customer issues, including technical problems, order inquiries, and product/service issues, using problem-solving skills.
  • Assisted with order placement, tracking, and changes, ensuring accuracy and timely fulfillment.
  • Explained detailed charges on customer accounts, including taxes, fees, and other associated costs.
  • Offered expert advice on travel destinations, accommodation options, and travel itineraries to enhance the customer experience.

Education

Engineering Technology -

Angelina College
03.2023

High School Diploma - undefined

Kennard High School
05.2017

Skills

  • Document proofreading
  • File management
  • Proficiency with Software Tools
  • Experience with database systems
  • Google Sheets
  • Excel
  • SQL
  • Effective Communication
  • Typing skills
  • Time management
  • Problem-solving
  • Financial transaction processing

Timeline

Client Intake Specialist

Anywhere Works
07.2024 - Current

Data Entry Clerk

Houston County Elections
05.2022 - 07.2024

Customer Service Representative

Nexrep
02.2019 - 04.2022

High School Diploma - undefined

Kennard High School

Engineering Technology -

Angelina College