Dynamic professional with a strong background in customer service and merchandising. Proven ability to enhance customer experiences through effective communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchandiser
Pepsi MidAmerica
Cape Girardeau, MO
02.2026 - Current
Answered customer questions regarding store merchandise, department information, and pricing.
Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
Infantryman
Military
Perryville, MO
08.2024 - Current
Promoted to higher ranks ahead of peers due to exemplary performance and leadership skills.
Improved unit cohesion and readiness by conducting regular physical training sessions.
Ensured equipment reliability and readiness through rigorous maintenance routines.
Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
Server
Pizza Inn
Jackson, MO
01.2023 - 01.2026
Delivered exceptional customer service, ensuring satisfaction and repeat business.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Developed strong relationships with regular customers, fostering a welcoming dining environment.
Cultivated warm relationships with regular customers.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Stocker
Walmart
Jackson, MO
01.2022 - 01.2023
Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
Assisted customers with special requests, enhancing their shopping experience at the store.
Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.