Kendall Beede
Irvine,CA
Summary
Proven achiever with extensive experience at Nespresso Boutique, adept in strategic selling and revenue generation, alongside exceptional teamwork and collaboration. Elevated sales targets through innovative strategies and strong client relationships. Demonstrates adaptability and a results-driven approach, ensuring continuous business growth and team development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Sales Associate/Key Holder
Nespresso Boutique
Newport Beach, CA
07.2022 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Implemented effective marketing strategies for increased product exposure and customer engagement.
- Developed sales plans to increase market share, customer base and revenue.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Achieved or exceeded company-defined sales quotas.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collected, arranged, and input information into database system.
Hostess/Cashier
Black Bear Diner
Santa Ana, CA
02.2022 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Behavioral Therapist
Autism Learning Partners, Downey CA
Irvine, CA
09.2021 - 12.2021
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Implemented behavioral intervention plans created by clinical supervisors.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Promoted social skill development in group settings using targeted activities and role-playing exercises.
- Trained parents and caregivers in behavior management strategies, empowering them to support their child''s growth at home effectively.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Increased client independence by teaching essential self-help skills such as toileting, dressing, and feeding.
- Developed behavior intervention plans based on principles of applied behavior analysis.
- Collected session data to aid in treatment planning and assessment.
- Customized therapeutic materials and visual aids to cater to individual client preferences and learning styles, ensuring optimal engagement during sessions.
- Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
- Consulted with other therapists, public, and private service agencies and university researchers to advise clients on resources available.
Junior Sales Associate
Vercy Tax
Irvine, CA
04.2021 - 08.2021
- Boosted customer satisfaction by addressing inquiries and resolving product-related issues promptly.
- Established trust with new customers through active listening skills and genuine empathy towards their needs.
- Improved customer retention rates through personalized follow-ups after purchases were made.
- Facilitated smooth checkout experiences for customers by processing transactions efficiently and accurately.
- Generated consistent sales revenue by establishing rapport with potential clients and identifying their needs.
- Exceeded personal monthly sales quotas consistently through a combination of perseverance, attention to detail, and relationship-building abilities.
- Participated in regular training sessions to stay updated on product features, promotions, and sales techniques for optimal performance.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Restaurant Hostess
Black Bear Diner
Oakley, CA
11.2019 - 08.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
Bachelor Of Liberal Studies - Education
Cal Poly Pomona
Pomona, CAHigh School Diploma -
Freedom High School
Oakley, CA06.2020
Skills
- Product Knowledge
- Management
- Cold calling skills
- Strategic Planning
- Objection handling
- Strategic selling
- Revenue Generation
- Sales Planning
- Lead Generation
- Stockroom Management
- Sales closing
- Business Development
- Cash Handling
- Processing payments
- Teamwork and Collaboration
- Opening and closing procedures
- Food safety and sanitation
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Active Listening
- Adaptability and Flexibility
- Self Motivation
Certification
CPR Certification
Timeline
Senior Sales Associate/Key Holder
Nespresso Boutique
07.2022 - Current
Hostess/Cashier
Black Bear Diner
02.2022 - 08.2022
Behavioral Therapist
Autism Learning Partners, Downey CA
09.2021 - 12.2021
Junior Sales Associate
Vercy Tax
04.2021 - 08.2021
Restaurant Hostess
Black Bear Diner
11.2019 - 08.2020
Bachelor Of Liberal Studies - Education
Cal Poly Pomona
High School Diploma -
Freedom High School