Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Kendall Bernstein

San Diego,CA

Summary

Hardworking Waiter with 4.5 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Friendly employee with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and customer service. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

8
8
years of professional experience

Work History

Waitress

Bluenote
Honolulu, HI
04.2024 - 12.2024
  • Greeted customers and provided menus.
  • Bussed tables as needed during peak hours.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Informed customers of daily specials and signature menu items.

Waitress

The BlueNote
Honolulu, HI
04.2024 - 12.2024
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Set up tables in between patrons to reduce wait times.
  • Explained menu items, describing ingredients and cooking methods upon request.

Waitress

Hot Lips Pizza Pearl District
Portland, OR
06.2023 - 12.2023
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Communicated daily specials to customers.
  • Prepared checks accurately and processed payments promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Organized take-out orders efficiently according to customer requests.

Master-at-Arms

United States Naval Service
Tammuning, Guam
04.2019 - 04.2023
  • Conducted security sweeps of shipboard spaces and personnel to ensure compliance with Navy regulations.
  • Maintained accountability for weapons, ammunition, keys, and other sensitive items.
  • Provided guidance on the proper use of force and weapons in accordance with applicable laws and regulations.
  • Trained security personnel in the proper handling of firearms and explosives.
  • Responded to emergency situations such as fires, medical emergencies, or terrorist threats.
  • Compiled detailed reports documenting any incidents that occurred onboard.
  • Inspected weapons storage areas regularly to ensure they are secure from unauthorized access.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.

Waitress

Favorites Pizzaria Amherst
Amherst, NY
10.2017 - 03.2019
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.

Waitress Supervisor

The Como Restaurant
Niagara Falls, NY
04.2017 - 02.2019
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Resolved customer complaints in a timely manner with professionalism.
  • Created daily shift schedules for waitstaff according to business needs.
  • Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
  • Developed weekly specials and promotional items to increase sales revenue.
  • Checked stock levels throughout the day to ensure adequate supplies were available at all times.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Assisted bartenders when needed during peak hours or when short staffed.

Education

Some College (No Degree) - Psychology

Portland Community College
Portland, OR

Skills

  • Order Taking
  • Tableside Service
  • Menu knowledge
  • Food safety understanding
  • Dining customer service
  • Banquet Coordination
  • Point of sale systems
  • Liquor, wine, and food service
  • Problem Identification

References

  • The Como Restaurant Manager/Owner- Dominic Colluci- 716-504-7197
  • Favorite's Pizzaria Manager- Megan Flannagan- 716-545-0212
  • Navy Superviser- Maureen Donlon- 850-768-0405
  • BlueNote Manager- Nikki

References

References available upon request.

Timeline

Waitress

Bluenote
04.2024 - 12.2024

Waitress

The BlueNote
04.2024 - 12.2024

Waitress

Hot Lips Pizza Pearl District
06.2023 - 12.2023

Master-at-Arms

United States Naval Service
04.2019 - 04.2023

Waitress

Favorites Pizzaria Amherst
10.2017 - 03.2019

Waitress Supervisor

The Como Restaurant
04.2017 - 02.2019

Some College (No Degree) - Psychology

Portland Community College

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Kendall Bernstein