Kendall Blake
Dallas,TX
Summary
UTI-certified Automotive Technician with 15+ years of hands-on expertise in vehicle repairs, diagnostics, and performance optimization. Proven in evaluating 150+ vehicles, negotiating $1M+ in repair savings, and streamlining processes in high-pressure environments. Passionate motorsports enthusiast eager to support Cadillac F1's race car assembly, maintenance, and on-track operations for 2026.
Overview
10
10
years of professional experience
Work History
Mechanical Claims Adjuster
Veritas Global
03.2025 - Current
- Conducted thorough reviews of engine, transmission, and electrical failures, identifying patterns to inform product improvements and prevent recurring issues in vehicle fleets.
- Carried and managed consistently heavy workload through exemplary organizational, time management and collaboration talents.
- Prepared summaries of failures, payments, and policy coverage.
RATING SPECIALIST
Smart Autocare
04.2022 - 03.2025
- Achieved a 20% increase in stakeholder satisfaction by delivering exceptional customer service to both internal and external clients.
- Coordinated with Client Relations and Vendors to optimize contract rates by 15% and swiftly resolve underwriting issues.
- Optimized dealer rate configurations, improving compliance by 15% and generating cost savings of $20,000 through detailed analyses and reports.
- Transformed the Powersports product line into a VIN-based system, boosting dealer efficiency by 30% and enhancing menu company operations.
- Leveraged extensive automotive expertise to evaluate 150+ vehicles, optimize pricing by 20%, and enhance product development efficiency.
CUSTOMER SERVICE SUPERVISOR
Smart Autocare
04.2021 - 04.2022
- Led a team of Claims Adjusters and Customer Service Reps, boosting claims accuracy by over 20% and cutting resolution time by 40%.
- Implemented data-driven performance reviews, improving efficiency and raising customer satisfaction by 27%.
- Served as escalation lead, resolving complex disputes and reducing claim disputes by 30%
MECHANICAL CLAIMS ADJUSTER
Smart Autocare
06.2016 - 04.2021
- Streamlined processing of 50+ auto warranty claims weekly, boosting turnaround efficiency by 30%.
- Negotiated cost-effective repair solutions, saving over $1M annually for customers and the company.
- Achieved 98% claims accuracy, leading to a 30% decrease in customer complaints and increased client retention.
Education
Associates - Automotive Technology
Universal Technical Institute of Illinois Inc
Glendale Heights, IL09.2007
Skills
- Automotive Repairs & Diagnostics (Engines, Brakes, Suspension, Electrical)
- Vehicle Assessment & Product Development
- Data Analysis & Process Optimization
- Risk Assessment & Compliance
- Proficient in CRM systems
- Skilled in using Microsoft Office tools
Timeline
Mechanical Claims Adjuster
Veritas Global
03.2025 - Current
RATING SPECIALIST
Smart Autocare
04.2022 - 03.2025
CUSTOMER SERVICE SUPERVISOR
Smart Autocare
04.2021 - 04.2022
MECHANICAL CLAIMS ADJUSTER
Smart Autocare
06.2016 - 04.2021
Associates - Automotive Technology
Universal Technical Institute of Illinois Inc