Kendall Blanding

With 20 years of experience, I am a dynamic and versatile leader skilled in effectively communicating vision, building high-performing teams, and cultivating cultures of excellence. As a proactive problem solver and catalyst for positive change, I consistently surpass expectations. My confident and articulate demeanor enables me to deliver impactful public speeches. Additionally, I excel as a capable manager in high-pressure environments, playing a pivotal role in planning and coordinating complex demands. As an experienced Leader, I possess a solid background in overseeing production operations and ensuring streamlined workflow processes. My proven track record includes optimizing production efficiency and guiding teams to achieve top-notch output quality. Furthermore, I have successfully implemented strategic enhancements and fostered collaboration to meet organizational objectives.

Multi-talented Production Manager experienced in diverse industrial environments. Profit-motivated collaborator with ingenuity in troubleshooting complex productivity obstacles. Creative leader with motivational supervisory methods.

• Increased overall productivity and quality by 15% by implementing training programs designed to increase performance levels.
• Proficiently supervised 8 production lines, oversaw materials inspection, scheduled production and conducted weekly physical inventories.
• Supervised team of 65 staff members.

• Political Science, Francis Marion University, Florence, SC, 01/01/93, 12/31/95
• Leadership Training Awareness, 2012
• Executive Certificate in Leadership and Management, Strayer University, 2009
• Advanced Leadership, 2008

• Mlily, Healthcare SC LLC, Rock Hill, SC, Senior Production Manager, 01/01/21, Present, Manage and ensure that manufacturing equipment and tools function properly to increase the organization’s efficiencies. Responsible for building production schedules, making sure production processes stay within budgets and deadlines and reviewing the productivity of an organization’s manufacturing equipment.
• Maximus, Blythewood, SC, CC/WFH Operations Manager, 01/01/20, 12/31/21, Manage the work of customer service supervisors to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed. Perform tasks to ensure project and program service level requirements and goals are met.
• AT&T, Columbia, SC, Store Manager, 01/01/17, 12/31/19, Manage company KPIs, maintain and exceed company profit margins and Gross Profit Goals. Collaborated with team to ensure coverage met customer traffic flow. Set and exceeded performance goals. Spearheaded training and professional development; managed employee relations, records and ensured compliance.
• Washington National, Sumter, SC, Insurance Sales Agent, 01/01/16, 12/31/17, Visited state agencies and presented Life Insurance and Supplemental Insurance options to employees.
• Verizon Wireless, Sumter, SC, General Manager, 01/01/14, 12/31/16, Supplied energy, expertise and organizational leadership essential to administer world-class customer service. Collaborated with team to ensure coverage met customer traffic flow. Set and exceeded performance goals. Spearheaded training and professional development; managed employee relations, records and ensured compliance.
• Verizon Wireless, Rock Hill, SC, Solution Specialist–Key Holder, 01/01/13, 12/31/14, Analyze customer needs then present value added solutions. Provide effective training to ensure customer are efficient at operating devices and accessories. Provide peer to peer coaching. Train and develop new hires.
• Verizon Wireless, Charlotte, NC, Supervisor / Operations Ad, 01/01/10, 12/31/13, Led new tech support team to Top 5 in company rankings. Spearheaded training and development of Alltel leaders; elevated skill levels on VZW process which improved customer service. Led over 100 Technical Support Agents and 5 supervisors. Enacted new process efficiencies that reduced theft and lost devices.
• Verizon Wireless, Supervisor – Global Services – Technical Support Customer Service, 01/01/03, 12/31/10, Supervise global positioning between retail and call center representatives. Managed Off-Core service levels and staffing. Oversaw training and development of staff.

• Environmental Health and Safety Certificate - Board of Certified Safety Professionals or National Examination Board in Occupational Safety and Health.
• Project Management Professional (PMP) - Project Management Institute (PMI).
• Salesforce Certified Administrator
• OSHA Certified
• Project Management Professional (PMP)
• Microsoft Office Specialist (MOS) Certification