Kendall Bruce
Louisville,KY
Overview
3
3
years of professional experience
Work History
Customer Care Specialist
PharmaCord
03.2024 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
- Resolved customer complaints promptly, demonstrating professionalism and empathy.
- Handled sensitive situations with professionalism, empathy, and discretion.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Checked information for HIPAA adherence and validity.
Allergy Vial Production Assistant
Family Allergy & Asthma
10.2022 - 02.2024
- Prepare allergy vials with extracts using proper guidelines
- Check phone messages, web orders, and refrigerator temperatures
- Assist in shipping vials by UPS or courier
- Check benefits and balances of patient accounts for reorders and new starts
- Answer phone calls from patients, PCP offices, and coworkers regarding reactions, dilutions, building schedules, extracts, issues, and concerns
- Maintain and follow HIPAA policies and procedures
- Provided comprehensive care to patients with severe allergies, resulting in improved quality of life.
- Acted as a liaison between primary care physicians and other specialists, ensuring clear communication and coordinated care for patients with complex allergy cases.
- Increased patient satisfaction by consistently providing compassionate care and addressing concerns promptly.
- Produced 80+ allergy vials
- Managed 50+ testing sheets for new patients
Operations Team Member
Ecoatm Gazelle
08.2021 - 10.2022
- Maintained clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while reviewing used devices to determine re-sell value.
- Utilized proper PPE while working with broken glass.
- Worked at a rate of 40+ units per hour
Education
High School Diploma -
Pleasure Ridge Park High School
Louisville, KY06.2019
Skills
- Inbound Customer Service
- Call center experience
- Customer Service
- Data Entry
- Documentation And Reporting
- Customer Empathy
- Active listening
- Phlebotomy
- Lab Inventory Management
- Lab Safety Protocols
- Sharp critical thinker
- Attention to detail
Timeline
Customer Care Specialist
PharmaCord
03.2024 - 04.2024
Allergy Vial Production Assistant
Family Allergy & Asthma
10.2022 - 02.2024
Operations Team Member
Ecoatm Gazelle
08.2021 - 10.2022
High School Diploma -
Pleasure Ridge Park High School
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