Kendall Burns
Irvine,CA
Summary
Dynamic and adaptive professional with a proven track record at Chill Tea and Coffee, excelling in fast-paced environments. Demonstrated ability to enhance customer satisfaction and sales through exceptional service and quick learning of POS systems. Skilled in both time management and fostering teamwork, adept at creating personalized experiences and efficiently managing store operations.
Overview
4
4
years of professional experience
Work History
Key Holder
Maker's Market
11.2020 - 08.2023
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Streamlined opening and closing procedures as integral member of store staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Barista
Chill Tea and Coffee
08.2023 - 09.2024
- Maintained and operated pour over techniques, blenders, loose leaf tea, sandwich making, along with other tasks and equipment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Associate of Arts - Sociology
University of California, Irvine
Irvine, CA06.2026
Associate of Arts - American Sign Language (ASL)
Los Medanos College
Pittsburg, CA05.2024
Associate of Arts - Sociology
Los Medanos College
Pittsburg, CA05.2024
Skills
- Time Management
- Quick to Train
- Embraces Teamwork
- POS Systems
- Proficient in ASL
- Adaptive and creative
- Friendly and outgoing
- Safe Food Handling Practices
- Store maintenance
Timeline
Barista
Chill Tea and Coffee
08.2023 - 09.2024
Key Holder
Maker's Market
11.2020 - 08.2023
Associate of Arts - Sociology
University of California, Irvine
Associate of Arts - American Sign Language (ASL)
Los Medanos College
Associate of Arts - Sociology
Los Medanos College
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