Kendall Butler
Richmond
Summary
Dedicated professional with expertise in customer service and logistics. Proven ability to thrive in high-pressure environments while leading teams to improve service delivery. Recognized for meticulous record-keeping and compliance, driving operational excellence and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Swing courier
FedEx
12.2024 - Current
- Navigated delivery routes to ensure timely refuse collection, contributing to customer satisfaction.
- Executed post-route tasks, maintaining truck readiness and reliability for subsequent shifts.
- Monitored compliance with safety regulations throughout operations.
- Coordinated logistics with team members to enhance operational flow and service delivery.
- Addressed customer questions regarding service schedules to enhance satisfaction. regarding service schedules.
- Maintained accurate records of daily operations.
- Assisted in training new team members on route navigation and safety protocols.
driver Passenger's/ Food
UBER
08.2024 - 12.2024
- Ensured safe driving conditions while escorting passengers to destinations and delivering food.
- Fostered rapport with passengers to create a welcoming atmosphere.
- Maintained an acceptance rate over 87% for all orders/trips.
- Achieved customer satisfaction rate of 95% or higher throughout tenure of rides and trips.
Air Traffic Controller Terminal (Trainee)
Federal Aviation Administration Academy
Oklahoma City
06.2024 - 07.2024
- Acknowledges receipt and understanding of an ATC clearance.
- Issued takeoff and landing instructions to pilots, facilitating efficient aircraft movement and minimizing delays.
- Directed aircraft movement into and out of airport airspace. of aircraft into and out of the airport airspace.
- Transfer control of departing flights to other traffic control centers and accept control of arriving flights.
- Provided flight planning information to pilots regarding weather and runway closures.
- Oversaw airline dispatch and operational control, maintaining regulatory compliance and enhancing safety standards.
- Monitored dispatch centers, providing expertise on policies and agency orders while investigating incidents to improve operational procedures.
Customer Advocate I
Community Health Choice
Houston
10.2021 - 05.2024
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Built sustainable relationships and engaged customers by exceeding expectations.
- Manage large amounts of inbound and some outbound calls in a timely manner.
- Utilized communication scripts to guide customer interactions effectively.
- Maintained comprehensive records of all conversations in call center database for accurate tracking.
- Meet personal/team qualitative and quantitative targets.
- Attended educational seminars to enhance knowledge and improve performance.
- Trained in three lines of business within Community the Health and Human Services (HHSC), Marketplace (Affordable Care Act), and Dual Eligible Special Needs (DSNP).
Online Pickup team member/ Inbound team member/ Cashier
Target
Richmond
09.2020 - 05.2024
- Collaborated in online pickup, guest service, and stocking to enhance overall store efficiency.
- Executed diverse roles within a global retail organization to support various operational needs.
- Compute sales prices, total purchases and receive and process cash or credit payments.
- Answer questions regarding store and its merchandise.
- Maintain knowledge of current sales and policies regarding payments and exchanges.
- Identified and addressed security threats to ensure a safe shopping environment.
- Delivered friendly guest service across all departments to ensure a positive shopping experience.
- Created fixtures and sale planners for my area of work.
- Stocking items to their appropriate aisle location, unloading the truck sending merchandise to its corrected location.
Cashier/Service desk associate/Stocker/Cart pusher/Online grocery pickup associate
Walmart
Sugarland
04.2018 - 08.2020
- Developed skills in operations of multinational retail corporation.
- Operated across money center, online pickup, and stocking to ensure efficient service delivery.
- Compute sales prices, total purchases and receive and process cash or credit payments.
- Open and close cash registers, performing task such as counting money, separating charge slips, coupons, vouchers, balancing cash drawers, and making deposits.
- Issue receipts, refunds, credits, or change due to customers.
- Answer questions regarding store and its merchandise.
- Maintain knowledge of current sales and policies regarding payments and exchanges.
- Monitored for security risks and theft, implementing preventative measures to protect store assets.
- Establishing or identifying prices of goods, services or admission, and tabulate bills using calculators, cash registers or optical price scanners.
- Money transactions from all over the world as well as money orders.
- Stocking items to their appropriate aisle location, unloading the truck sending merchandise to its correct location.
- Picked items for online orders, located items accurately throughout the store, and dispensed curbside groceries and general merchandise to customers.
Sales Associate/Cashier
Mar Maxx (Marshalls)
Stafford
04.2013 - 12.2017
- Motivated sales associate focused on achieving sales targets and contributing to business growth through exceptional customer service and maintaining store standards, effective at multi-tasking and remaining friendly under pressure.
- I worked as a cashier, a head cashier, a merchandising associate, and a receiving associate.
- Also, among the 4 years that I worked there as a cashier, I always put the customer first.
- I became a sales associate and worked in every department from stock room, shoes, men’s, kids, ladies, juniors, and layaway.
- Assisted customers in identifying wants and needs to enhance shopping experiences.
- Compute sales prices, total purchases and receive and process cash or credit payments.
- Open and close cash registers, performing task such as counting money, separating charge slips, coupons, vouchers, balancing cash drawers, and making deposits.
- Issue receipts, refunds, credits, or change due to customers.
- Maintain knowledge of current sales and policies regarding payments and exchanges.
- Answer questions regarding store and its merchandise.
- Identified security risks and theft, implementing strategies to prevent incidents.
- Establishing or identifying prices of goods, services or admission, and tabulate bills using calculators, cash registers or optical price scanners.
- Assist with duties in other areas of the stores, such as monitoring fitting rooms or bagging and carrying out customers' items.
- I also have warehouse experience of almost a year being from sales associate to stock room associate.
- Handled check cashing for customers and employees to ensure smooth financial transactions.
Education
Bachelor of Science - Computer and Information Systems Security
DeVry University
Naperville, Illinois07-2026
Bachelor of Science - Business
Houston Community College
Stafford, Texas01-2020
Bachelor of Science - Electrical Engineering
Prairie View A&M University
Prairie View, Texas01-2018
High School Diploma -
Kempner High School
Sugar Land, Texas05-2015
Skills
- Time-efficient routing
- Record keeping
- Microsoft Office Suite
- Google Workspace applications
- Data analysis
- Analytical problem-solving
- Critical thinking
- Adaptability
- Team leadership
- Integrity and professionalism
- Programming skills
- Time-efficient routing
Timeline
Swing courier
FedEx
12.2024 - Current
driver Passenger's/ Food
UBER
08.2024 - 12.2024
Air Traffic Controller Terminal (Trainee)
Federal Aviation Administration Academy
06.2024 - 07.2024
Customer Advocate I
Community Health Choice
10.2021 - 05.2024
Online Pickup team member/ Inbound team member/ Cashier
Target
09.2020 - 05.2024
Cashier/Service desk associate/Stocker/Cart pusher/Online grocery pickup associate
Walmart
04.2018 - 08.2020
Sales Associate/Cashier
Mar Maxx (Marshalls)
04.2013 - 12.2017
Bachelor of Science - Computer and Information Systems Security
DeVry University
Bachelor of Science - Business
Houston Community College
Bachelor of Science - Electrical Engineering
Prairie View A&M University
High School Diploma -
Kempner High School