Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kendall Clark

Virginia Beach,VA

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

6
6
years of professional experience

Work History

Server

J&L Hospitality At Grande Denali Lodge
05.2022 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Alterra Mountain Company at Stoker
11.2021 - 04.2023
  • Monitor employee and patron activities to ensure liquor, food, and health safety regulations are obeyed.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Server

Aramark
05.2021 - 09.2021
  • Attained Employee of the Month in June 2021
  • Served approximately 20 tables per night ranging from 2 guests to 25 guests at each table
  • Ensured maintenance of food and alcohol safety according to Alaska’s state regulations
  • Ensured optimal guest service providing guests with knowledge of the menu as well as knowledge of Denali and other areas of Alaska

Premium Suites Supervisor

Levy Restaurants, Amway Center and Camping World Stadium
12.2018 - 05.2021
  • Successfully lead approximately 300 large events and banquets ranging from NBA games, concerts, EHL games, and college bowl games - Developed and implemented current standard operating procedures for the Premium Suites department, including equipment training, customer service standards, sanitation requirements, and emergency protocols - Investigate and resolve feedback and complaints regarding food quality, service, and/or accommodations - Maintained food and equipment inventories and records

Hostess

The Hunt Room, The Cavalier Hotel
01.2018 - 07.2018
  • Opened a historic, autograph collection Mariott hotel
  • Manage the flow of guests into the Dining Room and Bar areas, provide accurate wai times to incoming guests if appropriate
  • Monitor the doorway traffic to ensure outside food or alcohol was not brought inside as well as alcohol purchased on property was not carried off premises

Education

Bachelor of Science - Hospitality Management

University of Central Florida, Rosen College of Hospitality Management
Orlando, Florida
12.2022

Skills

  • Team Leadership
  • Order Accuracy
  • Performance Improvement
  • Point of Sale Operation
  • Suggestive Selling
  • Safe Food Handling

Accomplishments

  • Organized, detail-oriented, and able to manage and prioritize tasks- Flexible team player who is highly adaptable to change and open to new ideas
  • Demonstrates ability to work successfully in a high-stress environments- Proficiency in using common office technologies, plus the agility to quickly learn new technologies as theybecome available- Demonstrates a commitment to accuracy by delivering high-quality work
  • Adaptation to Change and Growth- Banquets and Events POS Systems; MobileBytes, RTP, and Micros- Servsafe certification- Alaska Food Worker Card

Timeline

Server

J&L Hospitality At Grande Denali Lodge
05.2022 - 09.2023

Server

Alterra Mountain Company at Stoker
11.2021 - 04.2023

Server

Aramark
05.2021 - 09.2021

Premium Suites Supervisor

Levy Restaurants, Amway Center and Camping World Stadium
12.2018 - 05.2021

Hostess

The Hunt Room, The Cavalier Hotel
01.2018 - 07.2018

Bachelor of Science - Hospitality Management

University of Central Florida, Rosen College of Hospitality Management

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Kendall Clark