Kendall Clark
District Heights,MD
Summary
Adaptable hospitality professional with 12 years of experience competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Welcome Host
Accenture
Washington, DC
12.2025 - Current
- Greeting visitors, clients, and employees with warmth and professionalism as they arrive.
- Registering guests in the visitor management database, printing badges, and notifying internal hosts of their arrival.
- Ensuring the reception and welcome areas remain immaculate, organized, and stocked with necessary refreshments or materials.
- Managing permanent desk, and collaborative workspace bookings via workplace management platforms.
- Assisting with meeting room reservations, troubleshooting scheduling conflicts, and ensuring space readiness.
- Verifying employee and visitor credentials to maintain building security protocols.
- Managing the distribution and return of temporary access badges, keys, or shared office equipment.
- Receiving incoming mail, packages, and couriers, and directing facilities maintenance or catering deliveries to the correct departments.
Interim Supervisor
Holiday Inn Washington Capitol
Washington, DC
06.2022 - 02.2025
- Supervised team of 15 front desk agents and helped to resolve issues arising during shifts
- Trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 538-room hotel with staff of 17 employees.
- Collected room deposits, fees, and payments.
- Resolve guest questions and complaints by conducting thorough research of the situation and determining the most effective solution.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to guest requests.
Front Desk Agent
Holiday Inn Washington Capitol
05.2012 - 11.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Trained new staff members in customer service techniques and hotel operations.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment via email, or phone.
Sales Coordinator
Courtyard By Marriott
Bethesda, MD
03.2023 - 07.2023
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Maintained long-term relationships with high net-worth clients.
Education
Bachelor of Science - Hotel Management
Johnson & Wales University - Charlotte
Charlotte, NC11-2016
Skills
- Problem Solving Skills
- Microsoft Office
- Decision Making
- Time Management Skills
- Verbal and Written Communication
- Cash Handling
- Clerical duties
Certification
ServSafe Food Handler- 12/2028
Timeline
Welcome Host
Accenture
12.2025 - Current
Sales Coordinator
Courtyard By Marriott
03.2023 - 07.2023
Interim Supervisor
Holiday Inn Washington Capitol
06.2022 - 02.2025
Front Desk Agent
Holiday Inn Washington Capitol
05.2012 - 11.2024
Bachelor of Science - Hotel Management
Johnson & Wales University - Charlotte