Kendall Couch
Caledonia,MS
Summary
Dedicated customer service professional with strong payment processing and team collaboration skills. Committed to enhancing customer experience and maintaining high standards.
Overview
3
3
years of professional experience
Work History
Little Magnolia Company
Chaney Fair
Columbus, MS
2023.10 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
The Purple Elephant
Janis Kerstetter and Shelia Miller
Columbus, Mississippi
2023.09 - Current
- Worked effectively in team environments to make the workplace more productive.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Engaged with and responded to online audience through relevant comments.
Caledonia Nutrition
Gracen Brown
Caledonia, Mississippi
2023.05 - 2024.09
- Learned new formulas and menus to best serve customers with tasty drinks and current advice on selections.
- Followed drink recipes to make beverages by hand, with stick blenders and using machinery.
- Received cash and card payments for balances owed.
- Kept supplies stored in proper locations according to health code standards.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Arts - Business
East Mississippi Community College
Scooba, MS2024-12
Bachelor of Science - Kinesiology
Mississippi University For Women
Columbus, MSSkills
- Organization and time management
- Attention to detail
- Verbal communication
- Critical thinking
- Customer service
- Team management
Affiliations
- Help in Youth Group at Fairview Baptist Church
- Involved in NexGen Ministry at Fairview Baptist Chuch
- Baptist Student Union
Timeline
Little Magnolia Company
Chaney Fair
2023.10 - Current
The Purple Elephant
Janis Kerstetter and Shelia Miller
2023.09 - Current
Caledonia Nutrition
Gracen Brown
2023.05 - 2024.09
Bachelor of Arts - Business
East Mississippi Community College
Bachelor of Science - Kinesiology
Mississippi University For Women