Kendall Denney
Summary
Dedicated hard worker with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CNA position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Front Desk Clerk
Days Inn By Wyndham
02.2024 - 05.2024
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
General Manager
Maglieaux's On The Cane
01.2019 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Front Desk / Housekeeping Supervisor
Natchitoches Grand Hotel - Chateau St. Denis
10.2016 - 04.2022
- Conducted regular room inspections in an 80 room hotel to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Evaluated 8 employee performance and developed improvement plans.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Waitress
Hana's Steakhouse And Sushi Bar
05.2017 - 01.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
Quality Control Inspector
Artfxscreenprinting/ NIKE
09.2013 - 05.2016
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Identified and documented quality discrepancies for management to develop resolutions.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Contributed to successful ISO certification processes by adhering strictly to international quality management standards during inspections.
- Evaluated supplier materials against established specifications, ensuring adherence to high-quality standards throughout supply chain.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Updated quality control records and reports.
- Monitored product quality at all stages of production process.
- Examined products for imperfections and defects.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Recorded inspection and test results on data sheets.
Education
Associate of Applied Science - Business Administration And Management
Remmington College
Garland, TX2015
GED -
Lewisville High School
Lewisville, TX06.2004
Skills
- Time Management
- Customer Service
- Hospitality services
- Administrative Skills
- Guest Relations
- Hospitality Management
- File Management
- Payment Processing
- Microsoft Office
- Problem-solving skills
- Listening Skills
- Word Processing
- Cash Handling
- Multi-Line Phone Systems
- Reservation Management
Timeline
Front Desk Clerk
Days Inn By Wyndham
02.2024 - 05.2024
General Manager
Maglieaux's On The Cane
01.2019 - 02.2024
Waitress
Hana's Steakhouse And Sushi Bar
05.2017 - 01.2019
Front Desk / Housekeeping Supervisor
Natchitoches Grand Hotel - Chateau St. Denis
10.2016 - 04.2022
Quality Control Inspector
Artfxscreenprinting/ NIKE
09.2013 - 05.2016
Associate of Applied Science - Business Administration And Management
Remmington College
GED -
Lewisville High School
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