Kendall Didsbury
Delray Beach,FL
Summary
Accomplished professional with a proven track record in customer service and project management, notably at The Benjamin School. Excelled in relationship building and Microsoft Office Suite, enhancing team collaboration and optimizing operational efficiency. Demonstrated exceptional work ethic and integrity, leading to significant improvements in customer satisfaction and team performance. Committed and hardworking customer service provider with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
21
21
years of professional experience
Work History
Cashier
WAWA
02.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Kohls Department Store
01.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Head for Academics
The Benjamin School
08.2002 - 06.2020
- Mentored junior staff members, providing guidance and support to develop their skills and knowledge.
- Established clear performance expectations for team members, providing constructive feedback and promoting professional development opportunities.
- Served as an intermediary between the Head of Department and staff members, addressing concerns and facilitating open communication channels.
- Managed budgets and resources effectively, ensuring optimal allocation to support departmental goals.
- Enhanced team collaboration by implementing efficient communication strategies and organizing regular meetings.
- Evaluated current procedures, recommending changes to optimize efficiency while maintaining quality standards.
- Contributed to policy development initiatives that directly impacted the daily functioning of the department.
- Fostered a positive working environment that encouraged teamwork, resulting in higher employee satisfaction levels.
- Conducted regular progress reviews with individual team members to provide feedback on their performance against set objectives.
Education
Master of Arts - English Language And Literature
Middlebury College
Middlebury (village), VT08.1982
Bachelor of Arts - English
Colby College
Waterville, ME05.1971
High School Diploma -
Tilton School
Tilton, NH06.1967
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Computer Skills
- Verbal and written communication
- Relationship Building
- Data Entry
- Product and service knowledge
- Document Preparation
- Workload Management
- Basic Mathematics
- File Management
- Administrative duties
- Project Management
- Microsoft Office Suite
- Support Services
- Data Confidentiality
- Project Coordination
Timeline
Cashier
WAWA
02.2023 - 12.2023
Cashier
Kohls Department Store
01.2022 - 12.2023
Assistant Head for Academics
The Benjamin School
08.2002 - 06.2020
Master of Arts - English Language And Literature
Middlebury College
Bachelor of Arts - English
Colby College
High School Diploma -
Tilton School
Similar Profiles
Gianna DiazGianna Diaz
Team Member at WawaTeam Member at Wawa
Amandarae LongAmandarae Long
Retail Supervisor at WawaRetail Supervisor at Wawa
Cooper PerrineCooper Perrine
Customer Service Associate at WawaCustomer Service Associate at Wawa
Jaelynn EdwardsJaelynn Edwards
Customer Service Associate at WawaCustomer Service Associate at Wawa
DELRONICA BRINSONDELRONICA BRINSON
Customer Service Representative at SunPass/ EmovisCustomer Service Representative at SunPass/ Emovis