David "Kendall" Doan
Southport,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure outside sales representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Automotive Service Manager
Debruhls Used Cars
01.2010 - 12.2023
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Small Business Owner
The Oil Can, Inc
01.2000 - 01.2010
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Education
High School Diploma -
Clyde A. Erwin High School
Asheville, NCSkills
- Quality Standards
- Vendor negotiation
- Time management
- Customer relations
- Preventative maintenance
- Inventory management
- Problem-solving
- Customer Service
- Project Planning
- Budget Management
- Documentation and Reporting
- Scheduling and Coordinating
- Decision-Making
- Good Judgment
- Work Planning and Prioritization
Additional Information
After working in a manufacturing setting for 15 years, I made the decision to pursue small business ownership. Along with my wife, we built a quick lube and tire store. We grew this store to be highly respected in the industry. After 10 years we made the decision to sell and pursue other interests. After selling, another businessman in Asheville reached out to me to become the service manager for Debruhls Used Cars, which is one of the largest used car dealerships in Western North Carolina. I remained an employee here until my recent relocation to Southport.
Timeline
Automotive Service Manager
Debruhls Used Cars
01.2010 - 12.2023
Small Business Owner
The Oil Can, Inc
01.2000 - 01.2010
High School Diploma -
Clyde A. Erwin High School
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