Kendall Dorame
Restaurant General Manager
Yorba Linda,CA
Summary
Dynamic leader with proven success at Mendocino Farms, enhancing operational efficiency and customer satisfaction. Excelled in staff management and inventory control, significantly reducing waste. Skilled in fostering team collaboration and resolving conflicts, leading to a notable decrease in staff turnover. Demonstrates exceptional organizational skills and a commitment to excellence in service.
Overview
7
7
years of professional experience
Work History
General Restaurant Manager
Mendocino Farms
Santa Monica
06.2017 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
Canyon High School
Anaheim Hills, Ca 05.2001 -
Skills
Staff Management
Operations Management
Customer Engagement
Recruitment
Schedule Coordination
Team Management
Inventory control and record keeping
Shift Management
Staff Scheduling
Supervisory skills
Passion for customer satisfaction
Complaint resolution
Organization and prioritization
Conflict resolution techniques
Employee Retention
Catering Coordination
Trained in performance and wage reviews
Regulatory Compliance
Teamwork and Collaboration
Problem-solving abilities
Team Leadership
Quality Control
Safe Food Handling
Inventory Control
Decision-Making
Cost controls
Time management abilities
Interpersonal Skills
Self Motivation
Relationship Building
Organizational Skills
Attention to Detail
Professionalism
Calm and Pleasant Demeanor
Expense Tracking
Analytical Skills
Reliable and Responsible
Adaptability and Flexibility
Critical Thinking
Team Collaboration
Scheduling
Timeline
General Restaurant Manager
Mendocino Farms
06.2017 - Current
High School Diploma -
Canyon High School
05.2001 -