Kendall Duke
Milwaukee,WI
Summary
Certified Nursing Assistant and Pharmacy Technician with extensive experience in personal care, medication dispensing, and customer service. Proven track record in maintaining patient safety, accurate documentation, and inventory management. Bringing strong problem-solving skills, excellent communication, and a proactive approach to improving care and operational efficiency.
Friendly and reliable in restaurant settings offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Oconomowoc Memorial Hospital
03.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Pharmacy Technician
Walgreens
11.2021 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Cashier/Cook Manager
Giuseppe's Pizzeria
10.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Table Busser/Dishwasher
Stolley's Hogg Alley
11.2017 - 08.2018
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Supported servers by responding to guest needs and retrieving items.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
- Contributed to restaurant cleanliness by sweeping floors regularly during shifts, keeping dining areas presentable.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
Education
Bachelor of Arts - Art Education
University of Wisconsin, Milwaukee
Milwaukee, WI05.2028
Bachelor of Arts - Studio Arts
University of Wisconsin, Milwaukee
Milwaukee, WI05.2028
High School Diploma -
High School of Health Sciences
Wales06.2023
Skills
- Patient Care
- Reliable team player
- Calm Under Pressure
- Problem-Solving
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Flexible and Adaptable
- Excellent Communication
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Oconomowoc Memorial Hospital
03.2023 - Current
Pharmacy Technician
Walgreens
11.2021 - 05.2022
Cashier/Cook Manager
Giuseppe's Pizzeria
10.2019 - 03.2020
Table Busser/Dishwasher
Stolley's Hogg Alley
11.2017 - 08.2018
Bachelor of Arts - Art Education
University of Wisconsin, Milwaukee
Bachelor of Arts - Studio Arts
University of Wisconsin, Milwaukee
High School Diploma -
High School of Health Sciences
- CNA - Certified Nurse Assistant
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