Kendall Edge
Charlotte,NC
Summary
Dynamic Store Manager with a proven track record at Signet Jewelers, excelling in team leadership and inventory management. Successfully coached sales associates, enhancing customer satisfaction ratings significantly. Skilled in payroll administration and conflict resolution, fostering a collaborative environment that maximizes profitability and drives performance.
Overview
17
17
years of professional experience
Work History
Store Manager
Signet Jewelers
Charlotte, NC
10.2018 - Current
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Teller Supervisor
PNC
Rocky Mount, NC
09.2017 - 10.2018
- Provided technical guidance and training to Tellers on regulatory and corporate Standard Operating Procedures
- Satisfied customer's service needs and helped them succeed financially through quality retail product sales and referrals
- Remained knowledgeable and conducted procedures relating to branch security
- Maintained procedural proficiency in all products and services offered at the branch
- Ensured adherence to bank policies and procedures, maintained control of the vault, and performed teller duties as needed
- Prepared and issued work schedules, deadlines, and duties assignment to teller staff
- Supported branch goals by coaching and motivating Tellers to identify opportunities to deepen customer
- Administered closing duties, such as processing appropriate balancing entries and securing the building
- Overseeing and coaching other tellers, interviewing possible candidates if/when necessary.
Customer Sales and Service Representative
Wells Fargo
Rocky Mount, NC
01.2015 - 04.2017
- Provided prompt quality service to ensure customer retention and sales support
- Satisfied customer's service needs and helped them succeed financially through quality retail product sales and referrals
- Performed a wide range of services including exercising excellent customer service in all customer interactions and following up on Teller referrals and Teller job duties as necessary
- Proactively serviced mass-market customers, sold basic products to existing customers, and referred customers to other areas of the bank for more complex products and/or services.
Manager
Friendly Check
Rocky Mount, NC
03.2013 - 09.2014
- Established and maintained excellent customer service with every existing and potential customer
- Oversaw day-to-day operations of the store
- Responsible for marketing of the store's services and recruiting and retaining employees
- Scheduled employee hours to ensure that the store had enough personnel to operate smoothly
- Calculated daily monetary transactions performed by the store and balanced how much profit the store made on a daily and weekly basis
- Ensuring security and safety
- Processed loan and check cashing transactions with use of phone, computer, and reference material.
Housekeeping Inspector
Holiday Inn
Rocky Mount, NC
08.2008 - 02.2010
- Trained the housekeeping staff in maintaining the facility with the assistance of the housekeeping manager
- Maintained the inventory for the department and purchased materials to ensure that they are in adequate supplies at all times
- Coordinated with the various departments to prepare the rooms for the guest’s arrivals
- Developed the work orders for the staff and ensured that the members followed the worksheet to complete the work.
Education
High School Diploma -
Nash Central High School
Rocky Mount, NCSkills
- P>Relationship building and management
- P>Team leadership and coaching
- P>Order management
- P>Maximizing profitability
- P>Decision-making skill
- P>Accurate money handling
- P>Strong multi-tasking
- P>Staff Management
- P>Personnel development
- P>Excellent Communication Skills
- Customer service
- Team building
- Sales forecasting
- Inventory management
- Payroll administration
- Employee training
- Conflict resolution
Personal Information
Title: Store Manager
Timeline
Store Manager
Signet Jewelers
10.2018 - Current
Teller Supervisor
PNC
09.2017 - 10.2018
Customer Sales and Service Representative
Wells Fargo
01.2015 - 04.2017
Manager
Friendly Check
03.2013 - 09.2014
Housekeeping Inspector
Holiday Inn
08.2008 - 02.2010
High School Diploma -
Nash Central High School
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