Kendall Ferrin
Peoria,AZ
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
11
11
years of professional experience
Work History
Executive Assistant to the Vice President
Goodwill Of Central And Northern Arizona
Phoenix, AZ
06.2023 - Current
- Support daily operations for the VP of Asset Protection and Directors of Safety, Asset Protection, Facilities and Fleet Services/Driver Compliance by offering high-level administrative assistance for each department.
- Identify opportunities for process improvement and automation initiatives.
- Formulate purchase orders, contracts, and agreements in collaboration with vendors.
- Assist in budget building and management.
- Manage project resources, including budget, timeline and personnel.
- Recommend strategies for optimizing efficiency while still meeting organizational objectives.
Operations Manager
Yardline Tickets, LLC
Buckeye, AZ
10.2020 - 06.2023
- Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Create spreadsheets in Microsoft Excel for record-keeping and reporting.
- Entrusted with managing major contracts with the NFL, MLB, NBA & internal brokers.
- Identify areas of deficiency and perform root-cause analysis to solve problems.
- Conduct periodic assessments to evaluate company's financial performance.
Executive Assistant
Fairchild Freight, LLC
Glendale, AZ
06.2018 - 09.2020
- Work with the vice president of sales to ensure all sales initiatives are achieved within timelines.
- Create new data entry system for tracking progress and growth with each client.
- Quote annual, spot, weekly and other various lane rates and prices.
- Foster strong relationships with our national clients as well as gaining new ones.
- Maintain company confidence and protect business operations by keeping sensitive information confidential.
Administrative Assistant
Pacific Office Automation
Tacoma, WA
06.2017 - 06.2018
- Work in conjunction with the sales team to help manage the existing account base.
- Help develop new business accounts by generating sales leads through cold calling and email/direct mail marketing.
- Obtain buyout quotes for customers, credit approvals, lease returns and equipment movement information.
- Manage physical and digital files, monitor spreadsheets and update reports to coordinate project materials.
- Conduct research, compile and type statistical reports, synthesize information and provide excellent communication to disseminate information throughout organization.
OT Aide
Pioneer Therapy Center
Puyallup, WA
02.2013 - 09.2015
- Assist the primary occupational therapist in caring for patients.
- Responsible for office managerial duties, as well as helping increase awareness/credibility of our services by networking with local physicians & the community.
- Train & manage staff members to perform work activities and use computer applications.
- Coordinate office activities to streamline operations and promote compliance with organizational policies.
- Collect and enter payment data into system, maintaining complete confidentiality and accuracy.
Education
Bachelor of Arts - Business Communications and Marketing
University of Washington
06.2017
Skills
- Program & Workflow Optimization
- Records Organization & Management
- Process Improvements
- Customer Service
- Resource Allocation
- Logistics & Operations Oversight
- Solutions Development
- Sales & Inventory Tracking
- Administrative Management
- Project Oversight
- Expense Reporting
- Executive Support
- Staff Training & Team Leadership
- Software Proficiency in: Microsoft Office, Smart Sheet, Google Docs, Concur, Adobe, Agiloft, Jira, Adaptive and Work Day
Timeline
Executive Assistant to the Vice President
Goodwill Of Central And Northern Arizona
06.2023 - Current
Operations Manager
Yardline Tickets, LLC
10.2020 - 06.2023
Executive Assistant
Fairchild Freight, LLC
06.2018 - 09.2020
Administrative Assistant
Pacific Office Automation
06.2017 - 06.2018
OT Aide
Pioneer Therapy Center
02.2013 - 09.2015
Bachelor of Arts - Business Communications and Marketing
University of Washington
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