Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendall Gerber

Lexington,IN

Summary

Capable clerical healthcare worker dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Patient Access Representative

Norton King's Daughters Health
11.2020 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Trained new staff on hospital processes and procedures.
  • Provided excellent customer service to patients and medical staff.

Restaurant Manager

Jendy's Pizzeria
06.2017 - 11.2020
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully trained and supervised staff.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

General Studies

Ball State University
Muncie, IN

High School Diploma -

Southwestern High School
Hanover, IN
06.2019

Skills

  • Organization and Time Management
  • Meditech and LSS software proficient
  • Paging Systems
  • Patient Registration
  • Call Screening
  • Insurance Company Knowledge
  • Diagnostic Codes
  • Forms and Spreadsheet Creation
  • Claims Handling and Coverage Verification
  • Interpreting Physician Orders
  • Medical Transcription
  • Punctual and Hardworking
  • Verbal and Written Communication
  • Medical Terminology

Timeline

Patient Access Representative

Norton King's Daughters Health
11.2020 - Current

Restaurant Manager

Jendy's Pizzeria
06.2017 - 11.2020

General Studies

Ball State University

High School Diploma -

Southwestern High School

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Kendall Gerber