KENDALL G. JONES
Certified Sales and Leasing Consultant
Beltsville,MD
Summary
To obtain employment with a dynamic and forward thinking organization that allows growth and development, while simultaneously utilizing my skills to propel top performing teams.
Overview
16
16
years of professional experience
Work History
Certified Sales and Leasing Consultant
Mercedes-AMG
11.2024 - Current
- Reviewed warm internet leads, qualified buyers and reached out to individuals regarding new and pre-owned vehicles.
- Matched customers with vehicles suiting individual needs, desires and means.
- Handled objections professionally during the sales process, ultimately guiding clients towards a mutually beneficial agreement.
- Utilized CRM software efficiently for tracking leads and managing client interactions, contributing to improved organization and follow-up processes.
- Scheduled appointments with prospective customers in order to meet face-to-face, demonstrate features and discuss options.
- Streamlined the leasing process by overseeing all documentation and ensuring accurate completion of paperwork.
- Worked with inventory management to ensure optimal vehicle availability for clients, resulting in increased sales opportunities.
- Continuously expanded product knowledge by attending training seminars, improving ability to address client questions confidently.
- Exceeded sales targets consistently with a focus on proactive prospecting and lead generation activities.
- Effectively negotiated deals that satisfied both clients needs and company profit margins, fostering win-win outcomes.
- Developed long-lasting client relationships through attentive listening and genuine rapport-building efforts.
Ford Bronco & Lincoln Lead Product Specialist
Koons Motors
08.2020 - 09.2024
- Placing factory orders for Ford Bronco and providing a unique knowledgeable experience upon customer delivery
- Appointed salesperson for high clientele Lincoln clients, assigned by the Owner and Vice President
- Collaborate with multiple sales representatives to meet financial gross target goals monthly and annually
- Sustaining above average monthly profit, average volume of 12 cars while maintaining warranty penetration at 70%
- Provide exemplary customer service receiving max ratings on customer service interaction surveys
- Maintaining Ford and Lincoln sale and product knowledge monthly
- Implemented solutions for sales team’s Lincoln clientele to increase referrals and retention rates
- Collaborate with service department and marketing team to streamline communication between sales department for all customers to drive sales, encourage customer interest, and maintain rapport
Department Manager
Nordstrom
04.2012 - 08.2020
- Lead, train, and execute best practices around the use of systems and tools to manage inventory, gain efficiencies and drive sales
- Recruit, hire, and develop an effective team of goal-oriented employees that deliver outstanding service
- Manage and assist other store leaders in ensuring departments maintain accurate inventory management and control shrinkage
- Initiate business plans with store manager to help ensure service and sales goals are achieved
- Direct the management and the execution of all facets of inventory management including Physical Inventory, Store Fulfillment, and Divisional Inventory Standards
- Manage financial aspects and budgets to drive efficiencies and continuous improvement within the store
- Organize, plan and prepare schedule for department sales staff
- Create and maintain relations with both customers and vendors to meet corporate goals and execute successful events
- Coordinate merchandise presentations to be executed on the sales floor
- Resolve customer issues in a way that always puts the customer first
Department Manager
Jos. A. Bank
06.2010 - 04.2012
- Provide an exceptional customer experience and ensure the store is customer ready by taking the lead for all non-customer facing duties such as shipment processing, ecommerce processing, and back of house operations
- Support the store in achieving established goals for retail, rental, custom sales volume, and quality of sales
- Greet and interact with customers in a friendly and professional manner and support the team selling process
- Observe, train, and facilitate the special occasion rental process with the store staff
- Lead special occasion/rental marketing efforts for the store
- Train store staff on all operational policies and procedures, and ensure compliance
- Analyze reporting and drive rental and retail sales volume through customer outreach and follow up
- Demonstrate knowledge of and monitor merchandise needs
- Ensure the store staff is delivering outstanding customer service by coaching, teaching, and leading by example
- Work with the Store Manager to ensure the store is visually set to standards (inside/outside)
- Assist store management team with maintaining proper staffing
- Train and mentor sales staff to achieve the company’s expectations
- Create and maintain merchandise presentations
- Reconcile any overages or shortages in my designated stores
- Order merchandise, supplies, equipment, record incoming orders and discrepancies
- Resolve customer complaints, and examine returned merchandise
Assistant Manager
Comfort One Shoes
06.2009 - 06.2010
- Hire, train, and evaluate personnel sales performance and marketing techniques
- Examine merchandise for accurate pricing as displayed in advertisements
- Provide excellent customer service by responding to customer inquiries and complaints
- Direct and inspire employees in the art of selling
- Ensure accuracy of inventory, receipt reconciliation, and customer service questions
- Monitor sales activities to ensure customers receive satisfactory service and quality goods
- Review stock levels and maintain inventory
Education
B.S. - Business Administration
Hampton University
Hampton, VATimeline
Certified Sales and Leasing Consultant
Mercedes-AMG
11.2024 - Current
Ford Bronco & Lincoln Lead Product Specialist
Koons Motors
08.2020 - 09.2024
Department Manager
Nordstrom
04.2012 - 08.2020
Department Manager
Jos. A. Bank
06.2010 - 04.2012
Assistant Manager
Comfort One Shoes
06.2009 - 06.2010
B.S. - Business Administration
Hampton University
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