KENDALL GREEN
Virginia Beach,VA
Summary
Seasoned Waste Management Route Supervisor with a proven track record at the City of Virginia Beach Department of Public Works, enhancing operational efficiency and customer satisfaction. Skilled in route optimization and staff training, I excel in fostering team collaboration and implementing safety protocols. Achieved significant reductions in accidents and increased customer service satisfaction, demonstrating strong leadership and problem-solving abilities.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Waste Management Route Supervisor
City of Virginia Beach Department of Public Works
03.2000 - 05.2020
- Enhanced route efficiency by optimizing scheduling and adjusting dispatching procedures.
- Assisted in employee hiring, training, and retention efforts, contributing to a stable workforce with low turnover rates.
- Managed customer service processes accurately and efficiently, ensuring timely refuse collection for all citizens, while maintaining compliance with city policies and labor regulations.
- Coordinated crisis response plans during inclement weather or unexpected events that impacted transportation timelines while maintaining safety as a top priority.
- Analyzed delivery performance metrics to identify trends, areas of improvement, and opportunities for growth within the organization.
- Developed strong relationships with citizens, leading to increased customer service satisfaction.
- Maintained detailed records of routes, mileage logs, fuel consumption data, customer service issues, and other relevant information for analysis purposes.
- Evaluated existing processes regularly for potential improvements or enhancements that would increase operational effectiveness across all aspects of route supervision.
- Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries on the job.
- Cultivated a team-oriented environment among drivers which fostered collaboration and support when faced with challenges or unexpected delays on the road.
- Collaborated with department leadership to ensure accurate forecasting of customer needs and employee requirements.
- Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
- Conducted regular performance evaluations for drivers to identify areas for improvement and provide constructive feedback.
- Fostered a culture of continuous learning among team members by providing ongoing coaching and development opportunities related to route supervision best practices.
- Established clear expectations about punctuality and professionalism within the team, leading to an increase in on-time waste collecting without compromising quality standards.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per city standards and agreements.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Streamlined communication between drivers, dispatchers, and customers using advanced technology solutions that improved overall route management efficiency.
Waste Management Operator III
City of Virginia Beach Department of Public Works
03.1995 - 03.2000
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of waste collection.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Enhanced team morale and productivity by organizing regular team-building activities.
- Conducted comprehensive training for new operators, enhancing team skills and performance.
- Trained new waste collection staff members on safe and efficient route procedures and proper equipment operations.
- Prepared reports and technical documentation of day-to-day waste collection processes.
- Reviewed waste collection schedules and streamlined processes.
Motor Equipment Operator II
City of Virginia Beach Department of Public Works
12.1988 - 03.1995
- Contributed to a safe work environment through adherence to OSHA guidelines while operating motorized equipment.
- Demonstrated adaptability by quickly learning new techniques and procedures required to operate unfamiliar motorized equipment as needed.
- Enhanced safety standards by implementing proper operating procedures for all motor equipment usage.
- Maximized operational efficiency by following preventive maintenance schedules for all assigned machinery.
- Maintained accurate records of daily operations, fuel consumption, mileage logs, and other essential data.
- Assisted project managers in meeting deadlines by effectively organizing and completing assigned concrete and asphalt tasks on time.
- Ensured compliance with federal, state, and local regulations regarding the use of heavy motor equipment.
- Completed necessary training programs to stay updated on industry best practices for the operation of motorized equipment.
- Collaborated with team members to provide seamless coordination during complex concrete construction projects.
- Communicated effectively with supervisors and colleagues to ensure clear understanding of task requirements while operating heavy machinery in tandem with others on-site workers.
- Performed pre-operation inspections to identify potential hazards or malfunctions before commencing work activities with heavy machinery.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Trained in diverse pieces of equipment and useful attachments to handle concrete construction needs.
- Drove vehicles to and from work sites and maintained clean driving record.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficient roadway repairs.
- Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements during traffic control.
- Operated commercial vehicle to transport concrete and asphalt equipment and job-specific machinery to and from job sites.
- Graded earth and smoothed surfaces as part of projects or finish work.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to concrete and asphalt construction equipment during delivery.
Telemarketing Sales Representative
CM Communications
04.1986 - 12.1988
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes by attending webinars and reading relevant articles.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Attained $Amount in sales targets on monthly basis.
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Developed strong client relationships resulting in repeat business through personalized customer service and follow-up calls.
- Met and exceeded monthly sales targets by utilizing persuasive sales techniques and product knowledge.
- Strengthened company reputation by delivering exceptional service to both internal colleagues and external contacts during phone interactions.
- Participated in weekly review meetings with the sales manager, discussing areas for improvement and strategies for reaching target sales numbers.
- Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
- Overcame objections from potential clients through effective negotiation skills, resulting in successful closure of deals.
- Boosted overall team performance with regular contribution of ideas, strategies, and tips during team meetings.
- Served as a mentor for new hires within the telemarketing department by sharing best practices that contributed to their quick integration into the team.
- Implemented time management strategies to maximize daily productivity by prioritizing tasks based on urgency and importance.
- Collaborated with team members on joint projects, leading to increased overall team success rates in securing new clients.
- Exemplified professionalism during all interactions, adhering to company values and guidelines while representing the brand effectively.
- Attended training sessions on various topics including communication skills, product knowledge updates, compliance regulations, which led to increased confidence in presenting offerings to prospects.
- Asked pertinent questions to understand customer requirements.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Built relationships with customers using strong persuasion and active listening skills.
- Called prospective customers in designated market area to qualify leads.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Restaurant General Manager
Hardee's Fast Food Restaurant
09.1976 - 04.1986
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Maintained facility and grounds to present positive image.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Supervisor Certification - Management Skills
City of Virginia Beach Supervisor Boot Camp
Virginia Beach, VAMathematics, Physics
Old Dominion University
Norfolk, VARestaurant General Management Certificate - Restaurant General Management
Boddie- Noell Enterprises Restaurant Mgmt. School(
Raleigh, NC05.1979
Skills
- GPS Navigation
- Weather Awareness
- Incident Reporting
- Load Planning
- Vehicle Maintenance
- Staff Scheduling
- Equipment Inspection
- Route Optimization
- Logistics Management
- Customer Consultation
- Route coordination
- Schedule Management
- Staff Training
- Strategy Development
- Fleet Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Workplace Safety
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Safety Compliance
- Material Handling
- Relationship Building
- Safety Procedures
- Operational Efficiency
- Team Coordination
- Incident Investigation
- Vehicle Inspection
- Labor Management
- Team building
- Equipment Operation
- Coaching and Mentoring
- Route Planning
- Self Motivation
- Analytical Thinking
- Conflict Resolution
- Risk Assessment
- Professionalism
- Hazardous Materials Handling
- Task Delegation
- Interpersonal Communication
- Goal Setting
- Documentation And Reporting
- Record-keeping
- Continuous Improvement
- Adaptability
- Written Communication
- Project Management
- OSHA Compliance
- Performance monitoring
- Equipment Maintenance
- Performance Evaluation
- Professional Demeanor
- Problem-solving aptitude
- Stress Management
- Personnel Supervision
- Equipment operation
Certification
Boddie-Noell Enterprises Professional Restaurant General Management Certification
Solid Waste Association of North America Waste Collection Management Certification
Timeline
Waste Management Route Supervisor
City of Virginia Beach Department of Public Works
03.2000 - 05.2020
Waste Management Operator III
City of Virginia Beach Department of Public Works
03.1995 - 03.2000
Motor Equipment Operator II
City of Virginia Beach Department of Public Works
12.1988 - 03.1995
Telemarketing Sales Representative
CM Communications
04.1986 - 12.1988
Restaurant General Manager
Hardee's Fast Food Restaurant
09.1976 - 04.1986
Supervisor Certification - Management Skills
City of Virginia Beach Supervisor Boot Camp
Mathematics, Physics
Old Dominion University
Restaurant General Management Certificate - Restaurant General Management
Boddie- Noell Enterprises Restaurant Mgmt. School(
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