Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kendall Hageman

Covington,KY

Summary

Meticulous and diligent individual offering a comprehensive background in customer service and four years within Financial Crimes at Fifth Third Bank, working with customers from both a customer service and investigative mindset, bolstering the ability to properly and effectively analyze customers' needs with a focus on empathy, amiability, teaching, effective communication, attention to detail, and critical thinking that boosts sales and grows and strengthens customer relationships. Approaches tasks with a positive attitude and an eagerness to learn, with a knowledge of basic computer skills and Microsoft applications. Organized and dependable candidate successful at managing multiple priorities, with a willingness to take on added responsibilities to meet goals.

Overview

12
12
years of professional experience

Work History

Financial Crimes Fraud Analyst I

Fifth Third Bank
02.2023 - Current

  • Reduced fraud losses by implementing effective fraud prevention strategies, including a process that streamlined the review of suspicious tax refunds by working closely with the IRS to identify fraudulent tax filing, which resulted in the loss prevention of over $7 million to date.
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Assisted law enforcement agencies with information pertaining to ongoing investigations, contributing to successful case closures.
  • Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
  • Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
  • Performed Leadership tasks by assisting Fraud Detection and Communication analysts with their inquiries, and providing job shadowing opportunities.

Financial Crimes Analyst I

Fifth Third Bank
08.2022 - 02.2023
  • Completed periodic reviews of high and elevated risk customers including but not limited to ATM Owners/Service Providers, Non-Resident Aliens, Non-Governmental Organizations Involving International Activity, and other high/elevated risk customers that would pose a heightened risk of money laundering or sanctions violations. Completed these reviews, which involved tight deadlines, in a timely manner
  • Obtained and analyzed sufficient customer information to understand the nature and purpose of customer relationships for the purpose of developing a customer risk profile. Also maintained and updated customer information, including information regarding the beneficial owner(s) of legal entity customers
  • Worked closely with the Retail Line of Business to have customers fill out Due Diligence and Risk Assessment (DDARA) forms and to receive any additional clarification needed in order to complete the review as meticulously as possible
  • Provide standards for conducting and documenting analysis associated with the due diligence process, including guidance for resolving issues when insufficient or inaccurate information is obtained
  • Worked closely and built rapport with other tenured team members to understand unusual activity and gain knowledge to identify potential red flags when reviewing transactions for certain customer types
  • Conducted meetings and educated other team members in Customer Due Diligence on the SAS system (used in AML Investigations to monitor transactional activity of customers and submit Suspicious Activity Reports to the Financial Crimes Enforcement Network

Financial Crimes Specialist

Fifth Third Bank
08.2020 - 08.2022
  • Researched, analyzed, and investigated customer activity for potential AML-related suspicious activity.
  • Detected suspicious trends and activity by monitoring transactions through various systems/applications including SAS.
  • Investigated cases involving, but not limited to cash structuring, transactions involving Bank designated High-Risk Countries (HRC), wire transfers, commercial loan payments, and reports from branches regarding their customer's activity.
  • Communicated with retail personnel for information on customers/transactions.
  • Wrote clear and concise Suspicious Activity Reports on behalf of the Bank in compliance with established regulatory guidelines and time frames.
  • Recommended appropriate follow-up and possible account closure for customers that exceed the Bank's risk tolerance.
  • Consistently exceeded productivity numbers set by management.

Fraud Analyst I

Fifth Third Bank
01.2019 - 08.2020
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
  • Interviewed potential fraudsters thoroughly, asking appropriate questions to ascertain critical details about each case
  • Delivered information thoroughly to customers, while carefully answering all customer inquiries patiently
  • Built connections and valuable informational sources with members outside of Fraud Detection, including Fraud Hotline and Strategy
  • Provided exemplary level of customer service to all individuals, including customers and other Fifth Third Bank employees
  • Processed and logged accurate and detailed incident reports
  • Analyzed data to find patterns of fraud and anomalies
  • Analyzed and stopped fraudulent check transactions up to $89,000.00
  • Became fluent in Bank Protection systems, including RSA Consumer/Commercial, RDC Mobile/ATM, RDI, ACH, and Business Delayed Availability

Bank Teller

Fifth Third Bank
04.2017 - 01.2019
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Processed quarterly Vault and ATM audits with a zero error rate
  • Maintained friendly and professional customer interactions
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Sold cashier's checks, traveler's checks and money orders
  • Organized, stocked and maintained the teller window area
  • Processed exchange and foreign currency
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit

Barista

Starbucks
09.2013 - 08.2018
  • Complied with standards for merchandising, stocking and storing products
  • Prepared coffee/beverages, conducted register transactions, maintained and operated various beverage machines, and performed opening, closing, and store maintenance duties
  • Trained new team members with positive reinforcement and encouragement, and helped both new hires and coworkers in building their expertise of coffees, teas and merchandise
  • Increased sales and strengthened customer relationships with special displays and promotions and increased customers' knowledge and awareness of new products, whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations
  • Underpinned customers' ethical view of the brand by displaying signage and verbal communication to encourage recycling and lessen waste/promote plant growth by promoting Grounds for Your Garden coffee grounds
  • Maintained regular and consistent attendance and punctuality
  • Engendered customer loyalty by remembering personal preferences and allergy information
  • Prioritized drink requests while managing interruptions, and controlled lines and crowd with quick, efficient service

Library Assistant

Heartland Community College
08.2012 - 08.2013
  • Greeted patrons warmly and offered to assist with any issues or needs
  • Assisted patrons with the library's computers and provided information on logging onto the Internet
  • Answered questions from patrons and helped them to find the materials that they were seeking
  • Handled the check-in and check-out process of library books and materials at the circulation desk
  • Gained a strong understanding of various methods for cataloging books and other materials
  • Created fliers to post throughout the library that would inform visitors and patrons of upcoming events including book clubs, meetings and special programs
  • Collected and processed fines on overdue library materials
  • Placed books on their proper shelves when they were returned to circulation
  • Marketed the library's many services to visitors and patrons through active communication
  • Scheduled and coordinated the use of library equipment
  • Located print and online materials for students completing research projects
  • Resolved patrons’ complaints tactfully and professionally

Education

Psychology

Northern Kentucky University
Highland Heights, KY

Skills

  • Diligent, possesses a strong attention to detail, and goal-oriented
  • Effective communication skills
  • Ability to analyze customers' needs and maintain and strengthen customer relationships
  • Practices savvy relationship-building with team members, including members of employer's other departments
  • Strong knowledge of retail procedures and customs
  • Accurate fraud and money laundering detection skills

Accomplishments

  • Was responsible for training new hires in Fifth Third Bank Protection, helping them become accustomed to the systems utilized by the department and assisting them in detecting red flags and fraudulent trends
  • Was a prior member of the Fifth Third Bank Employee Engagement Committee and assisted in forming ideas for the United Way Carnival, as well as involvement in planning special events that brought the Fifth Third Bank family together
  • Has volunteered with Fifth Third Bank numerously at Prince of Peace Church to feed the homeless

Timeline

Financial Crimes Fraud Analyst I

Fifth Third Bank
02.2023 - Current

Financial Crimes Analyst I

Fifth Third Bank
08.2022 - 02.2023

Financial Crimes Specialist

Fifth Third Bank
08.2020 - 08.2022

Fraud Analyst I

Fifth Third Bank
01.2019 - 08.2020

Bank Teller

Fifth Third Bank
04.2017 - 01.2019

Barista

Starbucks
09.2013 - 08.2018

Library Assistant

Heartland Community College
08.2012 - 08.2013

Psychology

Northern Kentucky University

Similar Profiles

CREATE PROFILE
Kendall Hageman