Hi, I’m
Kendall Harrell
Front Desk Manager
Cumming,GA
“I do believe in fate and destiny, but I also believe we are only fated to do the things that we'd choose anyway.”
Kiersten White
Summary
Adaptable, highly-motivated employee with a strong work ethic and time management skills. Enthusiastic, friendly and personable demeanor with a knack for organization, a desire to take on new challenges, and always ready to master new skills. Devoted to giving every person a positive and memorable experience.
Overview
10
years of professional experience
1
Language
Work History
The Barker LoungeAlpharetta, GA
Front Desk Manager
01.2017 - Current
Job overview
- Greeted & welcomed customers, providing them with assistance & excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors entering establishment to determine nature & purpose of visit, answered general questions, & directed to appropriate locations.
- Answered incoming calls, took messages, & scheduled appointments for customers.
- Maintained daily calendars & set appointments for clients.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies & procedures.
- Processed payments & updated accounts to reflect balance changes.
- Performed data entry tasks into various computer systems accurately & promptly.
- Updated & recorded customer or client information to maintain accounts.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Monitored office supplies inventory & placed orders when necessary.
- Monitored lobby area to provide consistently safe, hazard-free environment for customers.
- Ensured cleanliness & organization of the reception area to maintain a professional atmosphere.
Ray's PizzaMilton, GA
Assistant Manager
10.2014 - 01.2017
Job overview
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests & assisted in generating repeat business by providing exceptional customer service.
- Greeted guests & provided menus.
- Took orders from customers accurately & in a timely manner.
- Communicated with hosts, bussers & kitchen staff to prepare for & serve customers.
- Operated POS terminals to input orders, split bills & calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness & proper set-up at all times.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm & professional in stressful circumstances & effectively diffused tense situations.
- Completed thorough opening, closing, & shift change functions to maintain operational standards each day.
Education
Milton High SchoolAlpharetta, GA
GED
05-2012
Ashworth CollegeNorcross, GA
Associate of Science from Veterinary Technology
Georgia State UniversityAtlanta, GA
Some College (No Degree)
Skills
- Organizational Skills
- Customer Service
- Interpersonal Skills
- Strategic & Effective Planning
- Problem-Solving Aptitude
- Computer Skills
- Continuous Improvement & Growth
- Documentation & Reporting
Affiliations
- Reading
- Writing
- Cooking
- Baking
Languages
Spanish
Limited
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeWork Location
HybridImportant To Me
Work-life balanceInterests
Reading
Writing
Cooking/Baking
Anime/Manga
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Promoted from front desk clerk to front desk manager within 6 months of hire due to exceptional job performance.
- Pitched in and worked front and back positions when short-staffed to ensure that guests were promptly helped, resulting in client satisfaction.
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members per shift.
- Completed manager training program.
- Trained and mentored 8 employees.
Timeline
Front Desk Manager
The Barker Lounge
01.2017 - Current
Assistant Manager
Ray's Pizza
10.2014 - 01.2017
Milton High School
GED
Ashworth College
Associate of Science from Veterinary Technology
Georgia State University
Some College (No Degree)
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