Kendall Harris
Columbus,GA
Summary
More than 10 years’ experience with customer service in various areas such as food service and retail. Skills learned through customer service are teamwork, time management, and maintaining a friendly attitude. Served three years in the Army as a Field Artillery Commissioned Officer. Skills learned through the Army are leadership, conflict resolution, and strategic planning. Proficient in oral/written communication, military and other job specific automated systems, MS Office applications, and operations management. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
9
9
years of professional experience
Work History
Outfitter
Big Dog Fleet Feet
2022.03 - Current
- Trained and efficient in RICS, the point-of-sale system used to help customers purchase items; build, track, and redeem loyalty reward points; and restock store inventory
- Well-versed with the Fit ID Scanner used to gather data such as the size, width, pressure points, and arch type of the customer’s feet
- This information is analyzed and used to fit the customer to the most appropriate shoe for the intended task or exercise
- Proper use of the Fit ID Scanner has reduced the amount of returned sales by more than 85%
- Entrusted to manage all social media accounts for the store.
- Enhanced customer satisfaction by providing personalized outfit recommendations based on individual preferences and needs.
- Boosted sales by effectively merchandising products and creating visually appealing displays.
- Maintained a well-organized and clean store environment, ensuring a positive shopping experience for customers.
- Assisted customers with product selection, offering expert advice on sizing, fit, and style options.
- Processed customer transactions efficiently, handling cash and credit card payments accurately and securely.
- Managed inventory levels by conducting regular stock checks, updating records, and placing orders as needed.
- Resolved customer complaints with professionalism and empathy, finding solutions that met their needs while adhering to company policies.
- Developed strong relationships with repeat customers through attentive service and tailored outfit suggestions.
- Participated in ongoing training sessions to stay current on fashion trends and improve product knowledge.
- Assisted with seasonal markdowns and promotions, ensuring accurate pricing adjustments were made throughout the store.
- Contributed to a welcoming store atmosphere by engaging with customers upon arrival, offering assistance promptly when needed.
- Supported visual merchandising efforts by dressing mannequins, arranging window displays, and following company guidelines for product presentation.
- Handled incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and organizing items on the sales floor or in storage areas as necessary.
- Provided exceptional customer service during high-volume periods such as holidays or sales events while maintaining a calm demeanor under pressure.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Junior Officer
U.S. Army
2019.01 - 2021.09
- Support staff for the Field Artillery Basic Officer Leadership School (FABOLC)
- Proficient and experienced in Microsoft Office Systems and most Army specific software systems
- Daily tasks included typing and sending office correspondence via MS Word, generating and presenting Power Point slides for training meetings, and using Excel to build trackers for all student data
- Kept the leadership informed of any concerns with students
- Developed mitigation practices that insured an overall graduation rate of 90%
- Coordinated and executed ceremonies for all graduating classes.
- Improved team collaboration by initiating weekly meetings and fostering open communication.
- Streamlined office processes for increased efficiency through the implementation of new software systems.
- Managed projects for successful completion, ensuring tasks were completed on time and within budget.
- Increased satisfaction by addressing concerns promptly and implementing solutions that met their needs.
Graduate Assistant
Troy University
2015.08 - 2017.05
- Used a tracking system to identify students at risk of losing enrollment eligibility to the university
- Mitigation procedures included connecting students with tutors and other available resources to increase their enrollment eligibility
- Communicated each student’s status with the Dean of Student Retention
- Utilization of this program reduced the student failure rate.
- Mentored students with personalized guidance on academic progress, career goals, and professional development opportunities.
- Maintained accurate records of student performance data for tracking progress towards learning objectives throughout the semester.
- Developed and managed organized, orderly student databases and tracking systems.
Education
M.A. International Relations -
Troy University
Troy, Alabama12.2017
B.A. Communications -
Troy University
Troy, Alabama05.2015
Skills
- Pattern Making
- Sales strategy development
- Client Relationship Building
- Brand Awareness
Key Skills Abilities
- Leadership
- Effectiveness
- Functionality
- Teamwork
- Oral/Written Communication
- MS Office Applications
- Conflict Resolution
- Time Management
- Problem Solving
- Work Ethic
- Dependability
- Self-Direction
- Active Listening
- Mitigation Procedures
- Detail Oriented
Security Clearance
Secret – Active
Timeline
Outfitter
Big Dog Fleet Feet
2022.03 - Current
Junior Officer
U.S. Army
2019.01 - 2021.09
Graduate Assistant
Troy University
2015.08 - 2017.05
M.A. International Relations -
Troy University
B.A. Communications -
Troy University
Similar Profiles
Cameron CohenCameron Cohen
Outfitter at Fleet Feet West ReadingOutfitter at Fleet Feet West Reading
William PorterWilliam Porter
Assistant Retail Manager at Fleet Feet TupeloAssistant Retail Manager at Fleet Feet Tupelo
Jamie MorrowJamie Morrow
Retail Experience Manager at Fleet Feet HuntsvilleRetail Experience Manager at Fleet Feet Huntsville