Kendall Harris
West
Summary
Results-oriented leader with a focus on customer satisfaction and operational efficiency. Known for streamlining processes and delivering exceptional service, contributing to sustainable business growth and strong community ties.
Overview
12
12
years of professional experience
Work History
Small Business Owner
The Waco Bow Company
08.2021 - Current
- Managed daily operations, ensuring product quality and customer satisfaction.
- Developed and implemented marketing strategies to increase brand awareness.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Established relationships with suppliers to secure favorable terms and pricing.
- Streamlined order fulfillment processes, improving efficiency and turnaround times.
- Coordinated community engagement initiatives to strengthen local presence and support networks.
- Analyzed sales data to identify trends and adjust business strategies accordingly.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Curbside Shopper
HEB Grocery Store
07.2018 - 08.2021
- Streamlined order fulfillment processes, enhancing efficiency in customer service operations.
- Trained new team members on best practices for curbside shopping and customer interaction.
- Managed inventory levels to ensure product availability and minimize waste during peak hours.
- Collaborated with store management to implement promotional strategies that increased online sales.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
Allstar Cheer Coach, Recreational Cheer Coach
Heart of Texas Cheer and Tumbling
06.2014 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Business
McLennan Community College
Waco, TXSkills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Business management and development
- Business development
- Financial management
- Cost control and analysis
- Business growth and retention
- Financial planning
- Technology sales
- Reporting and documentation
- Vision implementation
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Purchasing and planning
- Sales tracking
- Desktops, laptops, and mobile devices
- Inventory control
- Scheduling
Timeline
Small Business Owner
The Waco Bow Company
08.2021 - Current
Curbside Shopper
HEB Grocery Store
07.2018 - 08.2021
Allstar Cheer Coach, Recreational Cheer Coach
Heart of Texas Cheer and Tumbling
06.2014 - 05.2020
No Degree - Business
McLennan Community College