Summary
Overview
Work History
Education
Skills
Timeline
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KENDALL HAWKINS

Houston,TX

Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

16
16
years of professional experience

Work History

Premises Technician

AT&T
06.2022 - Current
  • Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
  • Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
  • Installed and repaired Fiber and Copper equipment.
  • Educated customers on how to use self service apps and internet service.
  • Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
  • Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
  • Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
  • Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.

Paralegal

RMH Lawfirm
07.2015 - Current
  • Legal research, take notes during interviews, make phone calls, schedule appointments
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.

Bus Operator

Metropolitan Transit Authority
03.2018 - 04.2021
  • Drive bus along Fixed route picking up and dropping off passengers while on a schedule.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Received commendations for exceptional customer service and professionalism during interactions with passengers.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.

Order Selector

Jake's, Inc.
03.2016 - 03.2017
  • Pull required orders
  • Operate forklift/equipment as necessary
  • Process orders with accuracy and quality

Order Selector

Wal-Mart
05.2015 - 03.2016
  • Pull orders for processing
  • Ensure accuracy and quality for each order

Operator

Home Depot
10.2013 - 05.2015
  • Operate forklift
  • Process orders
  • Load trucks for delivery

Assistant General Manager

Stripes
06.2012 - 10.2013
  • Process payroll and necessary paperwork/inventory
  • Ensure quality customer service
  • Secure sufficient sales that meet monthly quotas
  • Conduct regular team meetings to create a positive and efficient working environment
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

Co-Manager

RaceTrac
03.2008 - 06.2012
  • Supervise employees
  • Process payroll and necessary paperwork/inventory
  • Ensure quality customer service
  • Secure sufficient sales that meet monthly quotas

Education

Associate's Degree Candidate - Business Administration And Management

Lone Star College
Houston, TX

Bachelor's degree -

University of Houston Downtown

Skills

  • Presentation software (PowerPoint, Flash, etc)

  • Relationship Building

  • Customer Relationship Building

  • Customer Engagement

  • Sales strategy development

  • Negotiation

  • Product description

  • Spreadsheet software (Excel, etc)

  • Word Processing Software (Word, WordPerfect, etc)

  • Fiber Optic Splicing

  • Hand-tool proficiency

  • Customer service experience

  • Management experience

  • System Maintenance

Timeline

Premises Technician

AT&T
06.2022 - Current

Bus Operator

Metropolitan Transit Authority
03.2018 - 04.2021

Order Selector

Jake's, Inc.
03.2016 - 03.2017

Paralegal

RMH Lawfirm
07.2015 - Current

Order Selector

Wal-Mart
05.2015 - 03.2016

Operator

Home Depot
10.2013 - 05.2015

Assistant General Manager

Stripes
06.2012 - 10.2013

Co-Manager

RaceTrac
03.2008 - 06.2012

Associate's Degree Candidate - Business Administration And Management

Lone Star College

Bachelor's degree -

University of Houston Downtown

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