Kendall Hill
Georgetown,ID
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
4
4
years of professional experience
Work History
Sales Associate
Kate Spade
03.2022 - 11.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Used in-store system to locate inventory and place special orders for customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Host
Buffalo Wild Wings
03.2019 - 05.2021
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
Bachelor of Public Health - Public Health
Midway University
Midway, KY05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Reliable and punctual
- Money handling
- Verbal and written communication
- Customer engagement
- Flexible schedule
- Adapt to diverse groups
Timeline
Sales Associate
Kate Spade
03.2022 - 11.2022
Host
Buffalo Wild Wings
03.2019 - 05.2021
Bachelor of Public Health - Public Health
Midway University
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