Kendall Hollinger
Manheim,PA
Summary
Professional with strong background in healthcare management. Adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Vision care professional with solid experience in therapeutic interventions and patient care. Skilled in developing and implementing individualized vision therapy plans, utilizing techniques to improve visual function. Strong focus on teamwork and meeting goals, adaptable to evolving needs. Known for reliability, empathy, and effective communication with patients and colleagues.
Overview
19
19
years of professional experience
Work History
Practice Manager
Vision Development Center of Lancaster
08.2013 - Current
- Supervised team of 5 office personnel.
- Developed close working relationships with front office and back office staff.
- Ordered all office supplies and kept check on inventory levels.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created and implemented organizational policies and procedures.
- Addressed and remedied all patient or team member issues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Consulted with healthcare professionals on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Vision Therapist
Vision Development Center of Lancaster
08.2013 - Current
- Worked with mainly school age children who had learning disabilities, behavioral issues, ADHD, processing delays, and on the autistic spectrum.
- Increased clinic efficiency by assisting in appointment scheduling, paperwork, and overall organization of daily operations.
- Educated patients on the importance of proper eye care, promoting long-term ocular health and wellbeing.
- Developed strong rapport with patients through attentive listening, empathy, and clear explanations of therapeutic interventions.
- Improved patient outcomes through accurate assessment of visual skills and customized treatment plans.
- Identified visual impairments related to basic life skills in areas such as self-care, literacy, communication, health management, home management and meal preparation.
- Evaluated new tools and technologies to enhance therapy sessions, ensuring cutting-edge care for patients.
- Helped maintain a safe and clean therapy environment, ensuring proper equipment usage and hygiene practices.
- Collaborated with optometrists to develop comprehensive care strategies for patients with various visual disorders.
- Tailored therapy sessions according to each patient''s unique needs while adhering to established protocols.
- Promoted a positive therapeutic environment through effective communication and empathetic patient interactions.
- Administered and interpreted evaluations to inform rehabilitation plans.
- Consulted with and delivered high level of support to parents, caregivers and teachers.
- Instructed clients in use of tactile, auditory, kinesthetic, olfactory and proprioceptive information.
- Assessed clients' functioning in areas such as vision, orientation and mobility, social and emotional health, cognition and physical abilities.
- Advanced professional development by attending industry conferences, workshops, and continuing education courses related to vision therapy.
- Upheld the highest professional standards in delivering evidence-based vision therapy to patients of all ages.
- Streamlined patient management by maintaining detailed records and tracking individual progress throughout therapy sessions.
- Contributed to practice growth by fostering strong relationships with referring optometrists and other healthcare professionals within the community.
- Provided compassionate support to families navigating the challenges associated with their loved ones'' visual impairments or disorders.
- Conducted informative seminars for educators on the impact of vision problems on learning capabilities among children.
- Enhanced patient progress by designing and implementing personalized vision therapy programs.
- Mentored junior therapists in best practices for client assessments, treatment planning, and session facilitation.
- Generated detailed reports on client usage patterns and device performance metrics to inform future decision-making processes.
- Worked collaboratively with clients to set instructional goals and develop rehabilitation plans.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Certified Nursing Assistant
Moravian Manor Communities
01.2010 - 02.2020
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Followed directions of licensed nurses to administer medications and treatments.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Medical Receptionist
Baron Family Practice
05.2006 - 01.2010
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for 4-physician family medical facility, scheduling appointments, and handling patient inquiries.
- Processed medical insurance claims and payments.
Education
High School Diploma -
Warwick High School
LititzVocational - Medical Management
Lancaster Career And Technology Center
BrownstownCNA, GPA - Nursing
Harrisburg Area Community College
LancasterSkills
- Workflow management
- Clinical documentation
- Eye-hand coordination
- Binocular vision training
- Accommodative facility training
- Adaptability and flexibility
- Decision-making
- Compassionate care
- Relationship building
- Interpersonal communication
- Problem-solving
- Teamwork
- Multitasking Abilities
- Organizational skills
Timeline
Practice Manager
Vision Development Center of Lancaster
08.2013 - Current
Vision Therapist
Vision Development Center of Lancaster
08.2013 - Current
Certified Nursing Assistant
Moravian Manor Communities
01.2010 - 02.2020
Medical Receptionist
Baron Family Practice
05.2006 - 01.2010
High School Diploma -
Warwick High School
Vocational - Medical Management
Lancaster Career And Technology Center
CNA, GPA - Nursing
Harrisburg Area Community College
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