Kendall Hundley Rogers
Greenbelt,MD
Summary
Dedicated and focused health care professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Experienced with patient care, customer service and following healthcare policies.
Overview
11
11
years of professional experience
Work History
Patient Financial Services Representative
Center for Vein Restoration
02.2021 - 12.2024
- Verifying and updating patient information using Prep Mod software.
- Coordinated insurance verification processes to ensure timely claim submissions.
- Managed patient billing inquiries and resolved discrepancies efficiently.
- Educated patients on financial responsibilities and payment options available.
- Streamlined patient account management procedures, enhancing workflow efficiency.
- Analyzed trends in billing errors to recommend process improvements effectively.
Patient Care Technician (Float Pool)
Bon Secours/St. Mary’s Hospital
05.2019 - 09.2020
- Tending to the ill and injured patients under the supervision of the doctor, nurse, or other medical professional
- Maintains therapeutic communication while working closely with patients in conjunction with the nurse
- Recording vital information on patient charts using the connect care system
- Responsible for providing quality care and reporting patient condition to the appropriate supervisor or other staff
- Providing emotional support to the patient and patient’s family when appropriate
- Providing assistance to the restroom/ambulation, maintaining patient privacy, bed making, taking/monitoring vital signs, blood sugar, bed making, collecting specimens, catheterizations, assisting with personal hygiene/feeding, taking EKGs, collecting blood, pure wick insertion, IV removal, maintaining patient safety, and providing patient education
- Assisted nurse in the transfer of patients and having them sign documents for patient to leave/return to and from testing sites
- Maintained patient safety by checking wristbands confirming patient name matches patient chart
- Effectively using the Connect Care system through Bon Secours
- Top-rated employee during the months of September 2016 and January 2017
Patient Transporter
Bon Secours/St. Mary’s Hospital
08.2016 - 05.2019
- Constant direct and indirect contact with patients and fulfilling their temporary needs
- Transported patients to and from treatment areas/appointments in a timely manner
- Utilized lift machines and transporting via wheelchairs or moveable beds
- Having a sense of empathy in patient’s time of need
- Exemplified excellent interpersonal skills and understanding diverse cultures
- Ensured patient beds are thoroughly cleaned after each transport
Customer Service Representative
CVS Health
02.2015 - 05.2016
- Provided proficient customer service by ensuring that each customer received fast, friendly, and personable service
- Evaluated the effectiveness of existing customer policies and reviewed policies to potential clients and superiors.
- Developed, recommended and prepared analysis reports to senior CSR for review.
- Utilized conversation to assist in maintaining rapport with valued customers
- Effectively and efficiently addressed customer questions and concerns to ensure quality service
- Assisted in maintaining a dynamic environment by collaborating with colleagues and management to maximize productivity
- Accurately collected various forms of payment for customer purchases
- Properly directed inbound calls in call queues to ensure an orderly call flow and accurate service for all customers
- Developed a strategic method for organizing products based on company need
- Excellent written, verbal, and interpersonal communication skills
- Top-rated employee with the company for three consecutive months (November 2015-January 2016)
Inventory Specialist
Amazon Fulfillment Center
06.2014 - 08.2015
- Punctual while maintaining a flexible schedule (morning, mid, night shift)
- Coordinated the development of proposals and developed the technical inventory reports for the department
- Kept careful track of inventory via database systems
- Ordered and tracked inventory on hand
- Implemented and maintained inventory control policies and procedures.
Education
Bachelor of Science - Health Science
James Madison University
Harrisonburg, Virginia01.2016
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Powerpoint
- Windows Vista/XP
- Internet/Social Media
- SPSS
- Connect Care
- BLS Certification
- Customer Service
- Zoom
- Prep Mod
- Registration processing
Timeline
Patient Financial Services Representative
Center for Vein Restoration
02.2021 - 12.2024
Patient Care Technician (Float Pool)
Bon Secours/St. Mary’s Hospital
05.2019 - 09.2020
Patient Transporter
Bon Secours/St. Mary’s Hospital
08.2016 - 05.2019
Customer Service Representative
CVS Health
02.2015 - 05.2016
Inventory Specialist
Amazon Fulfillment Center
06.2014 - 08.2015
Bachelor of Science - Health Science
James Madison University