Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kendall Jackson

Neptune,New Jersey

Summary

Versatile Department Manager recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with two years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments.

Overview

8
8
years of professional experience

Work History

Department Manager

McDonald's
Point Pleasant Beach, NJ
04.2022 - Current
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Balanced workloads to meet targets without overtaxing employees.
  • Handled shift overstock, restocking and inventory control.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Oversaw store-wide merchandising benchmarks to maintain operational excellence.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Shift Manager

McDonald's
Neptune, New Jersey
10.2017 - 04.2022
  • Taught staff upselling techniques to meet revenue targets.
  • Helped employees accomplish tasks during peak periods.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Coached employees on interactions with customers to drive exceptional service.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Reviewed financial statements to meet targets during shift.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Identified needs of customers promptly and efficiently.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Recommended opportunities for growth and advancement to motivate employees.

Crew Member

McDonald's
Neptune, New Jersey
05.2016 - 10.2017
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Explained current promotional information and items to patrons.
  • Stocked shelves and cases with new or transferred items.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Accurately inputted customer orders into the computer system while communicating any specific requirements or dietary restrictions directly with the kitchen staff.
  • Ensured adherence to elevated productivity and quality standards in daily operations.
  • Assisted management with inventory control and stock ordering.
  • Drove team success by quickly completing assigned tasks.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Education

High School Diploma -

Neptune High School
Neptune City, NJ
06-2016

Skills

  • Performance Management
  • Resource Coordination
  • QA
  • Team Supervision
  • Logistics Planning
  • Workflow Coordination
  • Customer Service
  • Staff Management
  • Sales Reporting
  • Rules and regulations
  • POS Software
  • Staff Development
  • Problem-Solving
  • Conflict de-escalation
  • Employee Management
  • Training and mentoring
  • Product and service sales
  • Motivational Leadership

References

References available upon request.

Timeline

Department Manager

McDonald's
04.2022 - Current

Shift Manager

McDonald's
10.2017 - 04.2022

Crew Member

McDonald's
05.2016 - 10.2017

High School Diploma -

Neptune High School

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Kendall Jackson