Kendall Johnson
Denton
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Sweetie Pies Ribeyes. Proven ability to engage guests and resolve issues swiftly, while effectively managing cash transactions. Committed to fostering positive relationships and enhancing guest experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server/Host/To-Go
Sweetie Pies Ribeyes
11.2022 - 11.2025
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Server/Host/To-Go
Cotton Patch Cafe
09.2021 - 07.2022
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on restaurant policies, procedures, and best practices for customer interaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Associate
Kohls Department Store
12.2020 - 08.2021
- Maintained cleanliness and organization of sales floor and product displays.
- Operated point-of-sale system efficiently for transactions and returns.
- Learned inventory management processes to support stock replenishment efforts.
- Engaged in ongoing product training to improve knowledge and service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted customers with product selection and inquiries to enhance shopping experience.
Education
High School Diploma -
Krum Independent
Krum, TX05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server/Host/To-Go
Sweetie Pies Ribeyes
11.2022 - 11.2025
Server/Host/To-Go
Cotton Patch Cafe
09.2021 - 07.2022
Sales Associate
Kohls Department Store
12.2020 - 08.2021
High School Diploma -
Krum Independent