Summary
Overview
Work History
Education
Skills
Timeline
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Kendall Jones

Frisco,TX

Summary

Experienced and dependable HR training professional with a motivational leadership style and positive attitude. Adept at engaging teams with learning content by incorporating different technologies and applying adult learning theories. Detail-oriented team player with ability to handle multiple projects simultaneously with a high degree of accuracy and success.

Overview

13
13
years of professional experience

Work History

Senior Trainer, HR - Global Learning & Development

Verizon
08.2021 - 07.2023
  • Delivered, monitored, and documented learning experiences & outcomes for leadership development, continuing education, and new hire orientation across global consumer group
  • Consulted with stakeholders in consumer customer success to determine appropriate, customized learning and coaching solutions
  • Created skill refinery and learning boosters to reinforce major learning initiatives and desired behavioral outcomes
  • Analyzed training outcomes and course delivery metrics to produce reports for senior management
  • Coached and developed employees while monitoring inbound customer services calls

Lead Specialist, Transfer of Service Team

Verizon
03.2020 - 08.2021
  • Led team of twenty specialists to create one-of-a-kind experiences with consumers to ensure first contact resolution and increase Verizon brand satisfaction
  • Analyzed consumer concerns to identify root causes and trends impacting internal and external stakeholders
  • Drove teamwork and collaboration with production teams and delivered content regarding culture and employee engagement

Lead Specialist, Verizon Consumer Group

Verizon
02.2017 - 03.2020
  • Optimized sales revenue while building relationships with Verizon customers
  • Hosted workshops to generate awareness and excitement around Verizon products and solutions
  • Served as district-level subject matter expert

Teacher, K-12

Kelly Educational Services
10.2013 - 02.2017
  • Continued student learning and reinforced core concepts while enrolled in Master's program for educational leadership
  • Increased front office efficiency, and cultivated positive relationships with district leaders, community members, parents and students.
  • Developed and led Parent Task Force for Normandy School District

General Manager & Portfolio Marketing Manager

The Connection At Lawrence
01.2011 - 09.2013
  • Managed the comprehensive operations, lease-up, financial growth, and customer service for a $40 million, 900 bed community
  • Recruited and developed high-performing teams for portfolio including leasing, accounting, and facilities personnel; executed full recruitment cycle including hiring, onboarding, and termination
  • Executed integrated marketing campaigns for portfolio of six high-end student housing communities
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations across portfolio
  • Represented property in all legal matters with local counsel; served as liaison between city and ownership group

Education

Bachelor of Arts - Public Relations And Organizational Communication

Saint Louis University
St Louis, MO
05.2003

Bachelor of Arts - Spanish

Saint Louis University
St Louis, MO
05.2003

Skills

  • Organizational Leadership
  • Adult Learning Theories
  • Project Management
  • Business Needs Analysis
  • Coaching and Development
  • Performance Measurement

Timeline

Senior Trainer, HR - Global Learning & Development

Verizon
08.2021 - 07.2023

Lead Specialist, Transfer of Service Team

Verizon
03.2020 - 08.2021

Lead Specialist, Verizon Consumer Group

Verizon
02.2017 - 03.2020

Teacher, K-12

Kelly Educational Services
10.2013 - 02.2017

General Manager & Portfolio Marketing Manager

The Connection At Lawrence
01.2011 - 09.2013

Bachelor of Arts - Public Relations And Organizational Communication

Saint Louis University

Bachelor of Arts - Spanish

Saint Louis University

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Kendall Jones