Kendall Jones
Liberty Twp
Summary
Dynamic leader with a proven track record at Arctic Blast Cryo, adept in operations management and client relations. Excelled in strategic planning and staff management, significantly enhancing client satisfaction and team performance. Skilled in financial management and marketing, driving business growth and operational efficiency. Demonstrates exceptional verbal communication and relationship-building abilities, fostering strong client and team connections.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner/Operator Specialist
Arctic Blast Cryo
02.2016 - Current
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Consulted with clients to assess needs and propose optimal solutions.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed employees: schedules, payroll, conflict resolution
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
RN - School Nurse
Mary Mae Jones Elementary School
08.2004 - 06.2005
- Administered medications accurately and safely.
- Enhanced student/parent satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive student care plans, resulting in better health outcomes.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
RN
Cincinnati Children's Hospital Burnet Campus
06.1996 - 04.2004
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
Education
Bachelor of Science - Nursing
University of Cincinnati
Cincinnati, OH05-1996
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
- Business planning
- Strategic planning
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
Certification
- Cryotherapy Technician-Issued by Impact Cryotherapy-2016/02
Timeline
Owner/Operator Specialist
Arctic Blast Cryo
02.2016 - Current
RN - School Nurse
Mary Mae Jones Elementary School
08.2004 - 06.2005
RN
Cincinnati Children's Hospital Burnet Campus
06.1996 - 04.2004
- Cryotherapy Technician-Issued by Impact Cryotherapy-2016/02
Bachelor of Science - Nursing
University of Cincinnati
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