Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kendall Karczewski

Grayslake,IL

Summary

Experienced Administrative Assistant with 15+ years of customer service in office and remote environments. Proven ability to efficiently manage administrative tasks, ensure smooth operations, and provide exceptional client support. Skilled in utilizing software and tools to streamline processes and enhance productivity. Strong attention to detail, excellent organizational skills, and effective task prioritization. Committed to delivering high-quality service and fostering positive relationships with colleagues and customers.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Folio Specialist

Sedgwick Temporary Housing
06.2024 - Current
  • Call clients to confirm hotel checkouts
  • Folio reconciliations
  • Assist with booking reservations as needed
  • Call to retrieve needed documentation
  • Assist the Housing Coordinators with hotel extensions
  • Assist with inbound calls to the department

Office Manager/Presidents Assistant

Air Technicians
03.2022 - 09.2023
  • Answered multi-line phones and scheduled appointments
  • Filed paperwork (electronic and paper)
  • Archived files & registered equipment
  • Collections
  • Prepared time cards for payroll
  • Payment processing (cash, cards & checks)

Customer Service Representative

Toptec Heating, Cooling, Plumbing & Electrical
08.2019 - 11.2020
  • Managed multiple projects and tasks simultaneously while managing client expectations
  • Maintained professionality and efficiency while working closely with leadership
  • Used different skills to resolve problems in a reasonable time frame
  • Filed paperwork and maintained organization
  • Archived files and retrieved information for all departments when needed
  • Dispatched calls to technicians

Education

High School Diploma -

Round Lake High School
Round Lake, IL
06.2006

Skills

  • Front Desk
  • Customer Service
  • Time management
  • Microsoft Word
  • Phone Etiquette
  • Clerical Experience
  • Office Management
  • Telephone Communications
  • Data entry
  • Personal Assistant Experience
  • Organizational Skills
  • Communication skills
  • Multi-line Phone Systems
  • Administrative Experience
  • Microsoft Applications
  • Online communications
  • Payroll
  • QuickBooks
  • Behavioral health
  • Office Administration

Certification

Driver's License

Timeline

Folio Specialist

Sedgwick Temporary Housing
06.2024 - Current

Office Manager/Presidents Assistant

Air Technicians
03.2022 - 09.2023

Customer Service Representative

Toptec Heating, Cooling, Plumbing & Electrical
08.2019 - 11.2020

High School Diploma -

Round Lake High School
Kendall Karczewski