Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kendall Keller

Austin,TX

Summary

Detail-oriented and customer-focused professional with experience in hospitality, event coordination, and administrative management. Adept at handling reservations, client relations, and scheduling while ensuring seamless operations in fast-paced environments. Skilled in event planning, team coordination, and process improvement to enhance efficiency and customer satisfaction. Proficient in Microsoft Office, Google Suite, POS systems, and digital marketing tools like Canva and Salesforce. Known for strong problem-solving abilities, creativity, and a personable approach to delivering exceptional guest experiences.

Overview

5
5
years of professional experience

Work History

Assistant Studio Manager

The Peach House
07.2024 - Current
  • Managed daily studio operations, including scheduling, staff coordination, and customer service, to ensure a seamless client experience.
  • Planned and executed studio-hosted events, workshops, and wellness related activities, overseeing setup, cleanup, and logistics to enhance community engagement.
  • Provided exceptional client support, handling inquiries, resolving concerns, and fostering long-term relationships.
  • Worked closely with the lead manager to handle staff management, resolve operational issues, and implement process improvements for efficiency.
  • Maintained studio cleanliness, organization, and inventory while introducing innovative ideas to improve ambiance, studio aesthetic, class experiences, and client satisfaction.
  • Assisted in hiring, training, and leading staff, fostering a skilled, customer-focused team and a welcoming studio environment.

Customer Service Associate

Ktwo Studios
03.2020 - Current
  • Assisted the business owner in managing brand operations, ensuring seamless execution of technical and logistical tasks.
  • Organized warehouse inventory to improve efficiency in national and global shipments.
  • Provided prompt and professional customer support via social media, email, and direct messages, enhancing client satisfaction.
  • Developed creative marketing strategies to drive brand growth, leveraging social media trends for increased engagement.

Customer Service Associate

Reformation
03.2024 - 07.2024
  • Provided high-quality virtual customer support via email and chat, assisting with inquiries, special requests, and issue resolution while maintaining professionalism and empathy.
  • Managed multiple client interactions using CRM tools, demonstrating strong organizational and multitasking skills in a fast-paced environment.
  • Assisted customers with order tracking, exchanges, and personalized recommendations, including virtual styling consultations.
  • Processed online transactions, maintained digital records, and ensured accuracy in client data and logistics coordination.
  • Collaborated closely with my team and team lead to resolve customer concerns, improve processes, and enhance overall service efficiency.

Front Desk Receptionist

Hair House ATX
09.2023 - 03.2024
  • Delivered exceptional client service by welcoming high-end clientele, managing appointments, and ensuring a seamless and personalized salon experience.
  • Coordinated schedules for multiple stylists, handled bookings, cancellations, and waitlists, optimizing salon efficiency and customer satisfaction.
  • Provided expert product recommendations and educated clients on services, enhancing sales and promoting a luxurious salon experience.
  • Managed multi-line phone systems, processed payments, maintained client records, and supported inventory and merchandising efforts.
  • Maintained a polished and welcoming atmosphere, ensuring alignment with the salon's aesthetic and brand image.

Summer Infant Nanny

Mace Family
06.2023 - 09.2023
  • Provided attentive, nurturing care for infants, ensuring their safety, comfort, and developmental growth.
  • Maintained consistent feeding, diapering, and sleep schedules to support healthy routines.
  • Engaged infants in age-appropriate activities to encourage cognitive, sensory, and motor skill development.
  • Monitored infant health and well-being, promptly addressing concerns and communicating with parents.
  • Assisted with light housekeeping tasks related to infant care, including bottle sterilization, laundry, and nursery organization.
  • Created a warm and stimulating environment, fostering emotional security and bonding.

Assistant Kindergarten Teacher

Principia School
01.2023 - 06.2023
  • Supported the lead teacher in managing classroom activities, ensuring a structured and engaging learning environment.
  • Assisted students with daily tasks, including reading, writing, and hands-on activities, fostering early childhood development.
  • Helped implement lesson plans by preparing materials, organizing classroom resources, and providing one-on-one student support.
  • Encouraged positive behavior and social development through interactive play, conflict resolution, and group activities.
  • Communicated with parents and guardians to provide updates on student progress and classroom activities.
  • Assisted with grading assignments, tracking student progress, and documenting observations for teacher evaluations.

Home Staging Associate /Guest Services Coordinator

Walker Luxury Vacation Rentals
02.2022 - 07.2022
  • Conducted routine inspections and maintained detailed records of home equipment maintenance, ensuring compliance with regulations and company guidelines.
  • Assisted in interior decorating and home staging, optimizing layouts and aesthetics to enhance property appeal.
  • Welcomed guests upon arrival, ensuring a smooth check-in process and providing a positive first impression for their stay.
  • Managed work orders, equipment replacements, and repairs, prioritizing safety and efficiency in all maintenance tasks.
  • Promptly addressed complaints, incidents, and accidents, ensuring timely resolution and adherence to safety protocols.

Hostess

Elaia & Olio Restaurant
03.2020 - 10.2020
  • Managed reservations via phone and website, ensuring accurate bookings and efficient guest flow.
  • Greeted and escorted guests to tables, providing a welcoming experience and addressing inquiries professionally.
  • Addressed customer concerns and complaints promptly, resolving issues to ensure satisfaction.
  • Handled a high volume of messages, emails, and order processing.
  • Worked closely with the restaurant team and managers to streamline operations, assisted servers with running food, keeping dining areas clean, and ensuring a smooth experience.

Education

- Entrepreneurship

Chaifetz School of Business
Saint Louis, MO
05.2022

Skills

  • - Customer Service & Guest Relations
  • - Conflict Resolution & Problem-Solving
  • - Reservation & Scheduling Management
  • - Event Planning & Coordination
  • - Staff Coordination & Training
  • - Studio & Office Management
  • - Inventory & Resource Management
  • - Interior Decorating & Home Staging
  • - Time Management & Multitasking
  • - Creative & Personable Approach
  • - Social Media & Digital Marketing
  • - POS & CRM Systems (Salesforce, Square)
  • - Microsoft Office & Google Suite (MOS Certified)
  • - Canva & Graphic Design Tools

Languages

Spanish
Professional Working

Timeline

Assistant Studio Manager

The Peach House
07.2024 - Current

Customer Service Associate

Reformation
03.2024 - 07.2024

Front Desk Receptionist

Hair House ATX
09.2023 - 03.2024

Summer Infant Nanny

Mace Family
06.2023 - 09.2023

Assistant Kindergarten Teacher

Principia School
01.2023 - 06.2023

Home Staging Associate /Guest Services Coordinator

Walker Luxury Vacation Rentals
02.2022 - 07.2022

Customer Service Associate

Ktwo Studios
03.2020 - Current

Hostess

Elaia & Olio Restaurant
03.2020 - 10.2020

- Entrepreneurship

Chaifetz School of Business

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Kendall Keller