Kendall Keyzer
Atlanta,TX
Summary
Detail-oriented and motivated administrative professional with over five years of diverse experience providing high-level support and fostering team collaboration. Proficient in employee recruitment, staff management, and building strong relationships across all organizational levels. Recognized for strong communication and interpersonal skills, dependability, and a quick-learning approach. Adept at utilizing technology to streamline processes, including Microsoft Office, Google Suite, email platforms, job boards, and scheduling programs. Committed to efficiency and excellence in delivering administrative services.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
Pinnacle Implants and Periodontics
06.2022 - Current
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Performed various administrative tasks by filing, copying and faxing documents.
- Explained treatment choices to patients and helped determine best options.
- Laid out potential payment plans for patients.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Managed patient billing processes for timely, accurate payments.
New Patient Coordinator
Advanced Remedy Center
01.2021 - 06.2022
- Delivered excellent patient experiences and direct care.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new patients and securing paperwork completion.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assist in supervision of all office administration
Human Resources Generalist
Center of Advanced Wellness
07.2020 - 12.2020
- Developed employee policies and procedure handbook
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Improved operational processes resulting in productivity increase in HR department.
- Implemented and supervised orientation procedures for new hires.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Developed and monitored employee recognition programs.
- Assisted with writing job postings and job descriptions for boards.
- Created and delivered HR training sessions to staff, managers and executives.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed and implemented onboarding and orientation programs for new employees.
- Advocated for staff members, helping to identify and resolve conflicts.
Program Coordinator
4U Adult Day Service
04.2018 - 04.2020
- Designed and implemented engaging daily activities and wellness programs tailored to meet physical, emotional and cognitive needs of all clients
- Coordinated and supervised staff, volunteers, and external service providers to ensure smooth program operations
- Developed individualized care plans in collaboration with healthcare professionals, social workers, caregivers and clients families.
- Managed program budgets, ensuring efficient use of resources while maintaining high-quality services.
- Monitored client progress and well-being, providing regular reports to families and social workers.
- Conducted outreach and marketing efforts to increase program enrollment and community engagement.
- Facilitated training and ongoing development for staff.
- Fostered a companionate and inclusive environment, addressing the diverse cultural, emotional, and physical needs of clients.
- Developed proposals and operational plans within assigned area.
- Monitored programming schedules, conformance to guidelines and quality.
- Helped directors resolve production, casting and budgeting issues impacting station performance.
Education
No Degree - Business Administration And Management
Mid-State Technical College
Wisconsin Rapids, WINo Degree - Vocal Performance
University of Wisconsin - Whitewater
Whitewater, WIHigh School Diploma -
Nekoosa High School
Nekoosa, WI05.2015
Skills
- Office Administration
- Bookkeeping
- Scheduling
- Customer Service
- Quality Assurance
- Creative Problem-Solving
- Financial Counseling
- Policy Implementation
- Administrative supervision
- Payment Collection
- Critical Thinking Skills
- Employee Onboarding
Timeline
Treatment Coordinator
Pinnacle Implants and Periodontics
06.2022 - Current
New Patient Coordinator
Advanced Remedy Center
01.2021 - 06.2022
Human Resources Generalist
Center of Advanced Wellness
07.2020 - 12.2020
Program Coordinator
4U Adult Day Service
04.2018 - 04.2020
No Degree - Business Administration And Management
Mid-State Technical College
No Degree - Vocal Performance
University of Wisconsin - Whitewater
High School Diploma -
Nekoosa High School
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