Summary
Overview
Work History
Education
Skills
Languages
Certification
Community Service
Timeline
Generic

Kendall King

Saint Augustine,FL

Summary

A responsible and driven worker that always strives to give the best customer service and leadership. 4+ years of customer service experience, in fast-paced environments. Leading associates in day-to-day activities as well as assisting co-managers with administrative duties. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Full-Time Assistant Manager

J. Crew Factory
05.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Learned duties for various positions and provided backup at key times.
  • Developed strong working relationships with staff, fostering a positive work environment; including associates as well as management team.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Developed detailed plans based on broad guidance and direction. This is especially required during Rollout periods.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
  • Reduced shipment errors by meticulously checking and verifying all package contents against invoices.
  • Assisted in the training of new staff members, sharing knowledge of shipment processing best practices and company protocols.

Part-Time Assistant Manager

J. Crew Factory
03.2022 - 05.2022
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Communicated with managers of other departments to maintain transparency.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Maintained quality brand image exposure in alignment with corporate standards.
  • Managed merchandising standards and maintained consistency across the department.
  • Educated new employees on proper use of products and systems.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Reviewed operations reports to understand numbers and trends.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Bridal Stylist

David's Bridal
01.2021 - 02.2022
  • Assisted in visual merchandising.
  • Managed customer expectations with open consultations and frequent communication.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Delivered feedback to decision-makers regarding personal performance and training needs.
  • Evaluated peer strengths and assigned tasks based upon experience and training.
  • Assisted in trained new employees to maximize team agility and performance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Executed weekly merchandise markdowns.
  • Worked to meet or exceed special targets for credit card applications.

AVID Tutor

Gamble Rogers Middle School
08.2019 - 03.2020
  • Encouraged students to develop perseverance mindset while teaching long-term visualization of success.
  • Guided students through skillset self-discovery to navigate career and college decision processes.
  • Served as academic and social resource for middle school students, leading writing process improvements, study skills, note-taking, test-taking skills and overall stress management.
  • Developed positive reinforcement techniques to provide feedback to students while building individual confidence levels.
  • Developed student-specific tutoring plans in line with teachers, parents, and administrators.

Companion

MVP Group Home
01.2018 - 01.2020
  • Assisted special needs clients in daily activities, physical transfers and care for incontinence.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Provided transportation and appointments management.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Ice Cream Scooper

MAYDAY Ice Cream Shop
11.2018 - 04.2019
  • Maintained cleanliness and organization in establishment.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Carried out cash and card transactions quickly and thoughtfully.
  • Introduced new menu items, sundae toppings and cone varieties to encourage upselling and add-on purchases.

Education

Bachelor of Arts - Psychology

University of Florida
Gainesville, FL
12.2025

High School Diploma -

Pedro Menendez High School
Saint Augustine, FL
05.2019

Skills

  • Policies and procedures
  • Public speaking
  • Administrative support
  • Determined
  • Staff education and training
  • Exceeding customer expectations
  • Organized
  • Strategic planning
  • Sales reporting
  • Product and service knowledge
  • Technical troubleshooting/Computer operations

Languages

Swahili
Elementary
Spanish
Limited Working
English
Native or Bilingual

Certification

  • First Aid/CPR Certified

Community Service

Mission Trip to La Pas, Honduras 

August 2022 and May 2023

  • brought groceries to impoverished homes
  • tutored at an after-school program, all elementary age grade levels
  • assisted with key cognitive developmental activities and exercises for children 3-12 years old
  • built relationships between the community and the outreach program


Mission Trip to Livingstone, Zambia

August 2023

  • helped with community relations
  • attended traditional/ceremonial feast where we met one of the kings of Zambia

Timeline

Full-Time Assistant Manager

J. Crew Factory
05.2023 - Current

Part-Time Assistant Manager

J. Crew Factory
03.2022 - 05.2022

Bridal Stylist

David's Bridal
01.2021 - 02.2022

AVID Tutor

Gamble Rogers Middle School
08.2019 - 03.2020

Ice Cream Scooper

MAYDAY Ice Cream Shop
11.2018 - 04.2019

Companion

MVP Group Home
01.2018 - 01.2020

Bachelor of Arts - Psychology

University of Florida

High School Diploma -

Pedro Menendez High School

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Kendall King