Kendall King
Rego Park,NY
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Greenlight Expert
Uber Technologies Inc.
Long Island City , NY
09.2023 - Current
- Transitioned from Expert to Senior Expert upon demonstrating outstanding performance
- Consistently met and exceeded CSAT standards with perfect results
- Enhanced efficiency by conducting data analysis and creating spreadsheets to track outages, bugs, and trends
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Contributed innovative ideas and solutions to enhance team performance and solutions for earners' issues.
- Prioritized and organized tasks to efficiently accomplish goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Spearheaded initiatives to improve customer experience and business processes.
- Utilized various software and tools to streamline processes and optimize performance.
- Leveraged stakeholder connections to resolve issues effectively.
- Conducted training sessions on content education, company policies, and communication skills.
Greenlight Expert
Uber Technologies Inc.
Long Island City , NY
03.2022 - 09.2023
- Maintained representation of Uber, acting as the initial customer contact
- Aligned customer needs with company goals for smooth onboarding and active platform use.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Ensured uninterrupted service and customer satisfaction by promptly addressing technical issues
- Streamlined support processes through drafting and implementing content updates
Education
Some College (No Degree) -
College of Staten Island
Staten Island, NYSkills
- Customer Relationship Management
- Collaborative Problem Solving
- Stakeholder Management
- Project Management
- Salesforce
- Jira
- Google Suite
- Bloc
Accomplishments
- CST Xtra Award November 2022: Build With Heart
- CST Xtra Award August 2024: See the Forest & The Trees: Know the Details That Matter
Projects
New York City / Canada Greenlight Newsletter
Developed and managed a monthly newsletter for four Greenlight offices in New York City and Canada, utilizing Google Suite and Bloc. Collaborated cross-functionally with stakeholders to gather insights on operations, celebrate team achievements, and analyze performance metrics. Curated content that highlighted company goals and updates, and spearheaded the initiative to expand newsletters to other Comm ops orgs, leading presentations and tutorials to empower peers in creating their own newsletters.
Certification
- Leadership Discovery Program
References
References available upon request.
Timeline
Senior Greenlight Expert
Uber Technologies Inc.
09.2023 - Current
Greenlight Expert
Uber Technologies Inc.
03.2022 - 09.2023
- Leadership Discovery Program
Some College (No Degree) -
College of Staten Island
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