Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Agent
Hyatt Place Charlotte Airport/Billy Graham
Charlotte, NC
05.2024 - Current
Assisted in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms.
Resolved problems related to billing discrepancies between guests and hotels' accounts department.
Promoted by leadership to participate in a Hyatt Specialist Role.
Supported our purpose as it relates to members and facilitated meaningful experiences Leveraging the current PGE Tools.
Crossed Trained in F&B and Airport Shuttle Services.
Monitored lobby activity and conducted security checks on visitors entering the premises.
Responded to customer inquiries and complaints in a professional manner.
Verified credit card authorization forms before accepting payments from customers.
Adhered to safety regulations while handling cash transactions.
Explained hotel policies clearly to customers prior to check-in and check-out.
Ensured compliance with company policies, procedures, laws, and regulations.
Guest Service Agent
The Ivey's Hotel
Charlotte, NC
04.2023 - 05.2024
Performed administrative duties such as filing documents, preparing correspondence.
Assisted in training new front desk clerks on proper procedures and protocols.
Arranged special accommodations for guests to enhance visitor experiences.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Performed bookkeeping activities to balance accounts and conduct nightly audits.
Closely monitored inventory controls of supplies and maintain required pars of all front office stationery supplies.
Worked based on business demand to include nights, weekends, and holidays.
communicated with and solicit comments from guests on a regular basis to determine their level and satisfaction with all guest services and facilities.
Operated all aspects of Front Office computer systems, including full PMS functionality, software maintenance, report generation and analysis, and configuration changes.
Assisted the hotel management and sales teams with the implementation and execution of revenue programs to ensure the hotel’s room occupancy, average daily rate, and RevPar objectives are met.
Reviewed group housing and billing details and prepare group requirements as needed. Relay information to appropriate personnel.
Inside Sales Specialist
Adapt Health
Greensboro, NC
02.2022 - 04.2023
Coordinated with vendors to order replacement parts as needed for servicing medical devices.
Performed preventative maintenance, troubleshooting, and repairs on medical equipment.
Developed and Maintained working knowledge of current Home Medical Equipment products and services offered by the company.
Maintained patient confidentiality and function within the guidelines of HIPAA
Completed assigned compliance training and other educational programs as required.
Collaborated with physician offices, AdaptHealth sales and support staff to ensure timely receipt of documentation as well as educating, as necessary.
Assisted in the development and maintenance of reference materials for use by staff and facilitates.
Active Member of the Diversity and Inclusion council and attended meetings with chief executive officer.
Participated in city hall meetings and provided feedback on how to further advance the company.
Customer Service Representative
CVS Caremark
WFH, NC
08.2021 - 04.2022
Made goals for all business operations and procedures.
Actively listened to patient inquiries.
Limited transfer escalations by effectively Deescalating and improvising a resolution.
Limited Hold/Wait time by multi-tasking in research and conversation pertaining to the patients questions.
Recognized and act on the need to improve and develop delivery of products and services.
Met and surpassed companies typical progression track post training.
Verified Medical insurance.
Developed positive relationships with customers through friendly interactions.
Answered customer inquiries and provided accurate information regarding products and services.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Strengthened customer retention by offering discount options if the medical insurance allowed.
Promoted to a senior CSR position post 30 days of training.
Received the "Helping Others" Corporate award post 30 days of training
Education
Bachelor of Science - Psychology/Business Administration
The University of North Carolina At Greensboro
Greensboro, NC
Skills
Corporate Branding
Oral and written communications
Property Management Systems
Accomplishments
Forbes Travel Four Diamond
Employee of the month
Helping Others Corporate Award
Hyatt Corporate specialist
Certification
Opera Cloud & Express
Colleague Advantage
Citrix Reserve
Microsoft Office
Timeline
Front Desk Guest Service Agent
Hyatt Place Charlotte Airport/Billy Graham
05.2024 - Current
Guest Service Agent
The Ivey's Hotel
04.2023 - 05.2024
Inside Sales Specialist
Adapt Health
02.2022 - 04.2023
Customer Service Representative
CVS Caremark
08.2021 - 04.2022
Bachelor of Science - Psychology/Business Administration
The University of North Carolina At Greensboro
Opera Cloud & Express
Colleague Advantage
Citrix Reserve
Microsoft Office
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