Kendall Leofanti
North Grafton,MA
Summary
Serviced-focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
Owner
Kenny's Canine Strolls
04.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Enhanced client satisfaction by providing consistent and reliable dog walking services.
- Contributed to community outreach efforts, raising awareness about the benefits of dog walking for both animals and humans alike.
- Educated pet owners on best practices for dog care, including nutrition, exercise, and socialization tips for their pets'' overall well-being.
- Secured repeat business through exceptional customer service, attention to detail, and genuine passion for the well-being of each dog entrusted in my care.
General Manager
Dogtopia
08.2023 - 04.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Trained and guided 25 team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress toward organizational objectives accurately.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bench Center Manager
Best Friends Pet Hotel
09.2022 - 08.2023
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed work and performance of more than 8 employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Kennel Manager
Yankee Golden Retriever Rescue
10.2021 - 09.2022
- Assigned feeding and treatment of animals and cleaning and maintenance of animal quarters.
- Oversaw and disciplined permanent staff of 5-7 and rotating volunteers to keep operations at optimal levels and better serve animals.
- Conducted Interviews.
- Worked with international contacts.
- Inspected facilities to determine maintenance needs.
- Administrative / office management.
- Developed schedule for kennel staff to balance cleaning, feeding, and socializing needs of animals in care.
- Used correct terms and explained job tasks to workers as part of comprehensive daily management and process improvement strategies.
- Oversaw and disciplined permanent staff and rotating volunteers to keep operations at optimal levels and better serve animals.
Kennel Manager
WagTime
04.2019 - 10.2021
- Communicated with pet parents, sharing pictures and relevant information regarding treasured animals.
- Prepared food, cleaned enclosures, and administered medications to treat acute and chronic conditions.
- Oversaw care, grooming, and medication of pets during temporary kennel stays.
- Assigned feeding and treatment of animals and cleaning and maintenance of animal quarters.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Assistant Coach
Blackstone Valley Tech High School
04.2018 - 06.2019
- Developed and implemented training drills to improve team cohesiveness and performance.
- Promoted good sportsmanship with competing teams on- and off-field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Built positive and productive relationships with parents of student athletes.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Cheese Clerk
Wegmans
01.2015 - 04.2019
- Responsibilities included slicing cheese, cleaning, and organizing of department, Directing customers, and answering questions.
- Answered telephone to offer friendly, helpful service to customers.
- Greeted customers, helped locate merchandise ,and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Business Administration
Becker College
Worcester, MA08.2021
Skills
- Excel, Outlook, Microsoft
- Critical Thinking
- Maintaining Clean Work Areas
- Complex Problem-Solving
- Social Media Management Experience
- P&L Management
- Operations Oversight
- Quality Management
- Expense Control
Timeline
Owner
Kenny's Canine Strolls
04.2024 - Current
General Manager
Dogtopia
08.2023 - 04.2024
Bench Center Manager
Best Friends Pet Hotel
09.2022 - 08.2023
Kennel Manager
Yankee Golden Retriever Rescue
10.2021 - 09.2022
Kennel Manager
WagTime
04.2019 - 10.2021
Assistant Coach
Blackstone Valley Tech High School
04.2018 - 06.2019
Cheese Clerk
Wegmans
01.2015 - 04.2019
Bachelor of Science - Business Administration
Becker College
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