Kendall Lyons
Fisherville,KY
Summary
Compassionate Patient Care Associate diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Associate
Norton Audubon Hospital
Louisville, KY
08.2024 - Current
- Assisted patients with daily activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff.
- Maintained patient hygiene and comfort in accordance with care plans.
- Documented patient interactions and observations in electronic health records.
- Monitored vital signs including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Answered call lights promptly and responded appropriately to inquiries from both staff members and families of patients.
Wellness Advisor
Massage Envy
12.2022 - 07.2024
- Enhance client satisfaction by providing empathetic support and guidance throughout each patient's wellness journey.
- Boost client retention rates through consistent follow-ups, progress tracking, and goal setting assistance.
- Manage multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Optimize facility cleanliness, ensuring a safe and welcoming environment for clients.
- Educate clients on the importance of self-care
- Increase awareness about the organization's services via social media promotions, blog posts, or email campaigns tailored to target audiences.
- Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
- Plan appointments over the phone, in person, and via computer for guests and provide confirmation information.
Sales Associate
Under Armour
11.2021 - 11.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Crumbl Cookies
05.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in the kitchen with baking
Childcare Provider
Little Stars Preschool Development
12.2020 - 03.2021
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Education
Bachelor of Science - Exercise Science
University of Louisville
Louisville, KY12-2025
High School Diploma -
Spencer County High School
Taylorsville, KY06.2022
Skills
- Health Education
- Administrative Skills
- Multi-Line Phone Systems
- Customer Service
- Health Education
- Administrative Skills
- Multi-Line Phone Systems
- Customer Service
- POS Systems
- Listening Skills
- Problem-Solving
- Outgoing Personality
- POS Systems
- Listening Skills
- Problem-Solving
- Outgoing Personality
- Patient care
- Vital sign monitoring
- Health education
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
Timeline
Patient Care Associate
Norton Audubon Hospital
08.2024 - Current
Wellness Advisor
Massage Envy
12.2022 - 07.2024
Sales Associate
Under Armour
11.2021 - 11.2022
Sales Associate
Crumbl Cookies
05.2021 - 09.2021
Childcare Provider
Little Stars Preschool Development
12.2020 - 03.2021
Bachelor of Science - Exercise Science
University of Louisville
High School Diploma -
Spencer County High School
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