Kendall Machovina
Griffin ,GA
Summary
Dynamic Assistant Property Manager with a proven track record at Carolina Property Managers INC, excelling in tenant relations and payment collection. Demonstrated strong communication skills and critical thinking to enhance tenant retention and streamline operations, resulting in improved property performance metrics. Committed to delivering exceptional customer service and fostering positive relationships.
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Carolina Property Managers INC
08.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed security deposit refunds.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
Lumber Associate
Home Depot
03.2023 - 06.2023
- Expedited material loading for customers, utilizing hand trucks or power equipment as necessary while maintaining safety standards.
- Assisted in the successful completion of projects, cutting materials to specific dimensions as requested.
- Delivered exceptional customer service, addressing inquiries regarding product specifications and applications.
- Helped maintain proper stock rotation practices by identifying slow-moving items for clearance promotions or markdowns.
- Participated in ongoing training sessions to remain current on industry trends, product knowledge, and best practices for operational efficiency.
- Reduced customer wait times for assistance by providing prompt and knowledgeable service.
- Optimized space utilization within the lumber yard, arranging materials for easy access and streamlined order fulfillment.
- Provided guidance to less experienced associates, fostering a positive learning environment within the team dynamic.
Food Runner/Dishwasher
The Porch Restuarant
07.2020 - 05.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Increased customer satisfaction with quick and courteous food delivery.
- Assisted in training new food runners, improving team efficiency and service quality.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
Education
Certificate - Pet Grooming
Penn Foster Career School
Scranton, PA07-2025
Manatee High School
Bradenton, FL05-2022
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Property management
- Payment collection
- Tenant relations
- Leasing and sales
- Appointment scheduling
- Records management
- Application process proficiency
- Customer service
- Critical thinking
- Data entry
Certification
Fair Housing Certification
Timeline
Assistant Property Manager
Carolina Property Managers INC
08.2023 - Current
Lumber Associate
Home Depot
03.2023 - 06.2023
Food Runner/Dishwasher
The Porch Restuarant
07.2020 - 05.2022
Certificate - Pet Grooming
Penn Foster Career School
Manatee High School
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