Summary
Overview
Work History
Education
Skills
Timeline
Intern

Kendall Madura

Elgin,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude in fast-paced settings. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal and strong organization skills with excellent time management and analytical problem-solving ability.

Overview

9
9
years of professional experience

Work History

Lead Bartender

Morettis
10.2022 - Current
    • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
    • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
    • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
    • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
    • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
    • Trained over 30 new bartenders and servers on best practices, drink recipes and preparation, product promotion, garnish display, and sanitation protocols.
    • Collaborated with management to craft and test special drink and cocktail menu items for seasonal offerings, special events and holidays with patrons.
    • Conduct team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
    • Developed a loyal customer base by fostering an engaging and a welcoming atmosphere.
    • Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.

Server

Morettis
10.2021 - 10.2022
  • Completed opening, closing and shift change duties keeping restaurant working efficiently.
  • Arranged and prepared tables offering a memorable experience to guests.
  • Established positive enthusiasm for entire dining experience as first point of contact for incoming guests and repeat customers.
  • Explained and answered questions regarding menu selections and recommended options including appropriate choices needed for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers by 18%.
  • Served on average 80+ guests per 6 hour shift food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, treat complimentary items, manage dining bills, collect payment and offer receipts to complete transactions.
  • Followed health, safety, and alcohol protocols (Identification Checks) to keep the restaurant compliant with regulations and maintaining a safe and sanitary environment for customers and staff
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Took advantage of slow periods to restock supplies, ice, trays, and delivery bags.

Shift Leader

Portillos Restaurant
04.2016 - 08.2021
  • Maintained a clean, safe, and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts, while ensuring all employees adhere to safety guidelines and protocols.
  • Oversaw daily cash and credit handling procedures, maintaining accurate records and minimizing discrepancies using POS software.
  • Enhanced team efficiency by leading shift changeovers, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Helped management and kitchen staff reduce idle time by 3 minutes by running multiple orders at once through Drive-Thru.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Provided ongoing training for new hires, building a positive team atmosphere that encouraged growth and development directed towards daily tasks and responsibilities

Sales Associate

Carson Pirie Scott & Co
11.2015 - 07.2016
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Outstanding employee to persuade customers into becoming credit card holders on average 3 a night.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations (Holiday promotions).
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted customers locate products and checked store system for merchandise at other sites.
  • Rotated and organized racks and shelves to maintain product availability, visual appeal and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Closed out cash register and prepared cashier report at close of business.

Education

Bachelors Of Arts - Sociology; Criminology

Northern Illinois University
Dekalb, IL
05.2024

Skills

  • Leadership
  • Problem Solving
  • Time Management
  • Customer Relations
  • Computer Literacy
  • Interpersonal Communication
  • Active Listening
  • Adaptability
  • Health codes compliance
  • Inventory Control
  • Employee Coaching
  • Collaborating
  • Team Work
  • Organization
  • Typing Skills
  • Multitasking
  • Basic Accounting

Timeline

Lead Bartender

Morettis
10.2022 - Current

Server

Morettis
10.2021 - 10.2022

Shift Leader

Portillos Restaurant
04.2016 - 08.2021

Sales Associate

Carson Pirie Scott & Co
11.2015 - 07.2016

Bachelors Of Arts - Sociology; Criminology

Northern Illinois University

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Kendall Madura