Kendall Marshall
Benton,AR
Summary
Polished Front Desk Manager with rich background in hospitality and customer service. Specialized strengths in team leadership, problem-solving skills, and knowledge of sales and marketing techniques. Notable for improving satisfaction scores through guest relations and strategic management of front desk operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Manager
La Quinta Inns & Suites
Denver, CO
12.2020 - 07.2021
- Took reservations for incoming guests, handled third party reservations, assigned rooms and checked in guests, provided assistance and suggestions to guests as required
- Maintained a professional appearance and calm demeanor at all times and encouraged guests to return to the property for a future stay
Front Desk Receptionist
A Kut Above
Boulder, CO
12.2016 - 07.2019
- Answered phones scheduled appointments assisted stylists kept shop clean laundry etc
Customer Service Manager
Comfort Suites
North Little Rock, AR
04.2009 - 12.2016
- Took reservations for incoming guests, handled third party reservations, assigned rooms and checked in guests, provided assistance and suggestions to guests as required
- Maintained a professional appearance and calm demeanor at all times and encouraged guests to return to the property for a future stay
- Managed Group bookings and event planning opportunities for the property
- Maintained social media and local marketing avenues for property revenue
Education
Bachelor's degree - Business Management
Columbia Southern University
Orange Beach, AL10.2024
Skills
- Hospitality Management
- Team Development
- Effective Issue Management
- Data Analysis Reporting
- Strategic Revenue Management
- Business Growth Initiatives
- Event Management
- Promotional Strategy Development
Willing To Relocate
- Within the State of Arkansas
- Willing to Consider State Relocation for the right opportunity
Assessments
- Spreadsheets with Microsoft Excel, Proficient, 09/01/24, Knowledge of various Microsoft Excel features, functions, and formulas
- Time management skills, Proficient, 09/01/24, Managing one's own time to complete tasks quickly and efficiently
- Written communication, Proficient, 09/01/24, Best practices for writing, including grammar, style, clarity, and brevity
Personal Information
Authorized To Work: US
Affiliations
Founding Program Director at The Grace Closet, Organization for Women in Need
Previous Art Consultant for The Royal Theatre
Member of Omega Nu Lambda National Honor Society
Accomplishments
- Developed New Special Event Packages
- Negotiated Long Term Contracts
- Improved Guest Satisfaction Ratings
Certification
- CHDT: Certified Hospitality Department Trainer
- DES: Digital Event Strategist
- CHA: Certified Hotel Administrator
References
References available upon request.
Timeline
Front Desk Manager
La Quinta Inns & Suites
12.2020 - 07.2021
Front Desk Receptionist
A Kut Above
12.2016 - 07.2019
Customer Service Manager
Comfort Suites
04.2009 - 12.2016
- CHDT: Certified Hospitality Department Trainer
- DES: Digital Event Strategist
- CHA: Certified Hotel Administrator
Bachelor's degree - Business Management
Columbia Southern University
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