Kendall Martin
Charlotte,NC
Summary
Committed to strengthening customer experiences with positivity and professionalism. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Detail-oriented individual with great communication and team collaboration skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Ride Operator
Cedar Fair - Carowinds
Fort Mill, SC
01.2023 - Current
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
- Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
- Participated in ongoing training sessions, staying up-to-date on industry best practices and safety standards.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Streamlined the loading process by directing riders effectively onto their designated seats or platforms swiftly but safely.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
Outbound Warehouse Associate
Amazon
Charlotte, NC
10.2021 - 11.2022
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Packed and loaded boxes into vehicles using care to prevent damage.
- Coordinated closely with inbound teams to ensure a smooth flow of goods through the warehouse facility.
- Packed and palletized items for shipment on outbound trailers.
- Managed team of 10-15 associates, ensuring consistent adherence to company policies and procedures.
Retail Parts Professional
Advance Auto Parts
Matthews, NC
05.2020 - 08.2021
- Performed as integral staff member in streamlining opening and closing procedures.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
- Accepted and processed customer returns.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
Admin Service Associate
Lowe's Companies Inc.
Charlotte, NC
08.2019 - 04.2020
- Increased customer satisfaction by resolving delivery issues
- Scheduled deliveries according to customer needs and supply availability
- Managed, transmitted, and filed delivery paperwork
- Answered calls and emails addressing customer inquiries, solving problems, and providing delivery information
- Offered personalized solutions tailored to individual client requirements, fostering long-term loyalty towards the company''s offerings.
Appliance Sales Specialist
Lowe's Companies Inc.
Charlotte, NC
04.2019 - 08.2019
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution, and product knowledge
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
Store Manager
Journeys
Gastonia, NC
09.2018 - 02.2019
- Created work schedules according to sales volume and number of employees
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Oversaw $1.2 million dollar store
- Increased last year's sales by 3.3%
- Improved sales techniques involved with moving to different clientele
- Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
Co-Manager
Journeys
Pineville, NC
07.2016 - 09.2018
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Managed 26 employees
Part-Time Sales Associate
Journeys
Concord, NC
10.2015 - 07.2016
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained organized, presentable merchandise to drive continuous sales
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Prepared merchandise for sales floor by pricing or tagging
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Education
High School Diploma -
Ardrey Kell High School
Charlotte, NC2011
Skills
Outstanding interpersonal skills
- OSHA Compliance
- Retail sales
- Excellent communication skills
- Customer-oriented
- Upselling techniques
- Warehouse Logistics
- Shipping and Receiving
- Equipment Operation
- Adaptability
Timeline
Ride Operator
Cedar Fair - Carowinds
01.2023 - Current
Outbound Warehouse Associate
Amazon
10.2021 - 11.2022
Retail Parts Professional
Advance Auto Parts
05.2020 - 08.2021
Admin Service Associate
Lowe's Companies Inc.
08.2019 - 04.2020
Appliance Sales Specialist
Lowe's Companies Inc.
04.2019 - 08.2019
Store Manager
Journeys
09.2018 - 02.2019
Co-Manager
Journeys
07.2016 - 09.2018
Part-Time Sales Associate
Journeys
10.2015 - 07.2016
High School Diploma -
Ardrey Kell High School
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