Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kendall Martin

Chicago,Illinois

Summary

Dynamic and customer-focused professional with extensive experience in operations management, event coordination, and guest services. Skilled at resolving conflicts, ensuring safety and compliance, and delivering 5-star customer experiences. Proven ability to lead teams, manage high-pressure situations, and adapt to fast-changing environments. Passionate about connecting people and committed to GoJet Airlines’ mission of safety, quality, diversity, and customer care.

Overview

2
2
years of professional experience

Work History

Operations and Events General Manager

Wicked Ball Chicago
11.2023 - 06.2025
  • Oversaw daily facility operations and enforced safety, cleanliness, and compliance standards, ensuring a secure environment for guests and staff.
  • Delivered exceptional guest experiences, personally resolving escalated complaints and maintaining consistent 5-star ratings.
  • Led hiring, onboarding, and training of staff; provided mentorship and performance feedback to build a high-functioning team.
  • Managed event execution, from booking to breakdown, ensuring seamless logistics for in-store and mobile events.
  • Handled scheduling for a large staff group, balancing shift coverage and responding quickly to last-minute callouts.
  • Acted as primary customer liaison, handling inquiries, re-bookings, and follow-ups with professionalism and care.
  • Increased revenue by promoting upgrades and add-ons, consistently meeting or exceeding upselling targets.
  • Key Achievements:
  • Recognized as the most positively reviewed employee in the company’s 8-year history, consistently driving guest satisfaction.
  • Improved customer satisfaction with measurable 5-star reviews tied directly to hosted events.
  • Trained new employees to exceed performance standards, achieving high retention rates.
  • Maintained spotless facility audits, earning monthly cleanliness bonuses.

Guest Advocate

Target
12.2022 - 11.2023
  • Delivered a welcoming and positive shopping experience by assisting guests with purchases, handling questions, and resolving issues with professionalism and care.
  • Acted as the first point of contact for guests, providing personalized service and ensuring every interaction upheld Target’s high customer service standards.
  • Supported checkout, returns, and exchanges, balancing efficiency with empathy to leave customers with a positive final impression.
  • Assisted across multiple departments, adapting quickly to guest needs and providing knowledgeable recommendations.
  • Contributed to a clean, safe, and organized environment, enhancing the overall guest experience.
  • Recognized by managers and guests for patience, clear communication, and problem-solving in busy and high-pressure situations.

Education

No Degree - Business Administration And Management

Olivet Nazarene University
Bourbonnais, IL

Skills

  • Exceptional customer service & conflict resolution
  • Safety awareness & emergency response readiness
  • Strong interpersonal & communication abilities
  • Team leadership & staff training
  • Crisis management & problem-solving
  • Scheduling, coordination & multi-tasking under pressure
  • Sales, upselling & revenue growth strategies
  • Professional appearance & composure in diverse environments

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Operations and Events General Manager

Wicked Ball Chicago
11.2023 - 06.2025

Guest Advocate

Target
12.2022 - 11.2023

No Degree - Business Administration And Management

Olivet Nazarene University

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Kendall Martin