Kendall McIntyre
Uncasville,CT
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Senior Product Specialist
Skechers
09.2023 - Current
- Collaborated with cross-functional teams to ensure seamless product launches and updates.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Tracked key performance indicators to measure success of campaigns.
- Researched product's technical specifications and accurately communicated information.
- Utilized specialized software to capture and process data.
- Mentored junior team members towards professional growth, fostering an environment conducive to knowledge sharing.
- Boosted customer satisfaction rates through timely resolution of concerns and regular follow-ups on feedback received.
Family Manager
Self Employed
07.2014 - Current
- Assisted with light housekeeping duties as well as running errands.
- Managed medical appointments, ensuring each family member received appropriate care while maintaining comprehensive records of health-related information.
- Taught children basic life skills, manners and personal hygiene.
- Handled conflict resolution within the family unit to promote an environment of understanding and harmony.
- Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
- Managed finances effectively with budgeting and expense tracking to achieve financial goals.
- Maintained a clean and organized household for improved efficiency and stress reduction.
- Oversaw home maintenance tasks, collaborating with contractors on repairs and renovations as necessary.
Beauty Advisor
Ulta Beauty Inc.
12.2022 - 05.2023
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted management with scheduling appointments for salon services, ensuring optimal utilization of time slots while accommodating client availability.
- Trained new staff in product knowledge and customer service protocols.
Sales Associate
Michael's Arts And Crafts Store
07.2013 - 08.2013
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Server
McAlister's Deli
03.2013 - 07.2013
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Junior Consultant/Analyst Programmer
VO Financial Corporation
01.2013 - 02.2013
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Onboarded and managed new client accounts to boost retention rates.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Evaluated staff performance and provided coaching to address inefficiencies.
Sales Associate/Cashier
Claire's
11.2012 - 01.2013
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed efficient cash register operations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Education
High School Diploma -
Stratford High School
Goose Creek, SC06.2011
Skills
- Integrated Marketing
- Customer Engagement
- Microsoft Office
- Client Relationship Management
- Product marketing
- Customer Service
- Advertising Campaign Assessment
- Decision-Making
- Communications management
- Product positioning
Timeline
Senior Product Specialist
Skechers
09.2023 - Current
Beauty Advisor
Ulta Beauty Inc.
12.2022 - 05.2023
Family Manager
Self Employed
07.2014 - Current
Sales Associate
Michael's Arts And Crafts Store
07.2013 - 08.2013
Server
McAlister's Deli
03.2013 - 07.2013
Junior Consultant/Analyst Programmer
VO Financial Corporation
01.2013 - 02.2013
Sales Associate/Cashier
Claire's
11.2012 - 01.2013
High School Diploma -
Stratford High School
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