Summary
Overview
Work History
Education
Skills
Timeline
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Kendall McIntyre

Kendall McIntyre

Charlotte,United States

Summary

Motivated and seasoned professional with excellent communication, organizational, and interpersonal skills. built during successful career. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

23
23
years of professional experience

Work History

Unit Management Trainee

Piedmont Airlines
12.2022 - 01.2023
  • Completed a seven week training program which included, two weeks of classroom training, and five weeks on the job training. As acting manager I was responsible for:
  • Overseeing operational activities of the department in accordance with policy and procedures, focusing on safety and performance.
  • Issued work assignments and managed staff with various assigned duties.
  • Responsible to meet or exceed all performance goals
  • Coach and provide career development to staff.
  • Correct non-compliant behavior.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.

Ground Service Ramp Agent

Piedmont Airlines
07.2022 - Current
  • Used organizational skills to perform multiple tasks within a limited time period.
  • Safely operated belt loaders, serviced aircrafts at gates with ground power and air conditioning, while observing standard safety procedures.
  • Used handheld scanners to efficiently load and unload luggage and freight, as well as interpret aircraft weight and balance loading.
  • Assisted crew and travelers with bags for over four daily flights.
  • Interpreted government rules and requirements for domestic travel or cargo shipments.

Probation/Parole Officer I-IV Supervisor

First Judicial District
09.2000 - 07.2021
  • Managed 7 direct reports, responsible for case management of over 1300 offenders
    on probation.
  • Monitored metrics, and analyzed data to identify opportunities for improvement.
  • Reviewed officers work for accuracy and thoroughness, ensuring that all required tasks were completed.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Reviewed and approved reports for court, issuance of warrants and warrant removals, and processed case transfers.
  • Conducted annual and special employee performance reviews, created employee work plans, and performance objectives.
  • Efficient in data entry and confidential record management systems; Monitor, Monitor Connect, Pennsylvania Justice Network, National Crime Information Center, Sage.
  • Conducted ongoing formal and informal training. Also monitored employee training compliance with yearly required training hours, and provided professional
    development for staff.
  • Responsible for providing conflict resolution between officers, and between offenders and officers, and resolving internal and external complaints.
  • Utilized our human resources information system to manage and update employee data, conduct time and attendance management, and performance appraisals, while maintaining confidentiality.
  • Recruiting, and conducting group interviews for potential Probation Officer
    trainees. Duties included assessing talent, pre-screening potential applicants for minimum qualifications, verifying documents and making
    recommendations for hire.
  • Developed and maintained professional working relationships with community partners and stakeholders. Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
  • Prepared court documents, maintained files, arranged hearings, and provided testimony as a representative of the Philadelphia Probation Department. Made recommendations concerning the institutionalization or release of defendants.

Customer Service Agent/Liaison

Parker Financial Services
01.2014 - 04.2021
  • Provide 5 star level service to the top 50 clients, including primary customer support, and customer escalations.
  • Manage client spend budget each quarter, provide daily and weekly reports for payroll clients.
  • Submit timely billing correspondence for over 100 customers.
  • Handled appointment scheduling, making and receiving phone calls, preparing and responding to emails.
  • Account receivables, bookkeeping-monitored and controlled all tax preparation documents.

Education

Bachelor of Arts - Psychology/Criminal Justice

West Chester University of Pennsylvania
West Chester, PA

Skills

  • Customer Relations
  • Verbal and written Communication
  • Detail Oriented
  • Data Entry/Confidential Record Management
  • Case Management
  • Multi-tasking/Fast Paced Environment
  • Standards Compliance
  • Criminal Law/Court Procedures
  • Conflict Management/Complaint Resolution
  • Microsoft Office Suite

Timeline

Unit Management Trainee

Piedmont Airlines
12.2022 - 01.2023

Ground Service Ramp Agent

Piedmont Airlines
07.2022 - Current

Customer Service Agent/Liaison

Parker Financial Services
01.2014 - 04.2021

Probation/Parole Officer I-IV Supervisor

First Judicial District
09.2000 - 07.2021

Bachelor of Arts - Psychology/Criminal Justice

West Chester University of Pennsylvania

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