Kendall Mosley
Cuyahoga Falls
Summary
Adaptable and people-first leader with a strong background in process optimization and workflow management. Highly skilled in coordinating complex tasks, ensuring quality, and improving efficiency. Recognized for effective cross-functional collaboration and adaptability in fast-paced environments. Demonstrates a proven track record in delivering results and driving continuous improvement.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon - CLE5 Sortation Center
02.2023 - Current
- Excelled during a four-week stretch-role, consistently exceeded efficiency and quality KPIs while managing a team of 4 direct reports.
- Further ensured adherence to operational cost targets through reduction of inactive time by standardizing proactive monitoring and streamlining communication.
- Spearheaded rate-tracking initiatives driving takt time compliance, resulting in a 42% increase in Inbound efficiency.
- Co-led safety committee meetings, addressing feedback, identifying opportunities and swiftly resolving through cross-functional partnerships with Safety (WHS) and Maintenance (RME).
- Organized High-Volume Event associate engagement activities through HR partnership to foster a collaborative and positive work environment.
- Proactively identified and resolved quality concerns prior to new building launch.
Learning Ambassador
Amazon - CLE5 Sortation Center
01.2022 - 02.2023
- Led orientation and on-floor training for classes of 10-15 new-hires.
- Conducted adhoc trainings to cover labor gaps in specific critical-roles.
Associate / Process Guide
Amazon - CLE5 Sortation Center
06.2021 - 01.2022
- Provided process guidance and supervision during absences of leadership
HR Assistant
PlusOne Communications
08.2020 - 04.2021
- Conducted mail processing, filing, database and records management, executive support, report generation, data entry, and complaint resolution in an efficient manner.
- Owned CSR recruitment, job board postings (CareerBuilder, Indeed, ZipRecruiter, Facebook), candidate screening, interviewing, onboarding, and administering training programs.
- Proficient in payroll support, bonus program administration, medical documentation management, unemployment/workers' compensation case handling, COVID-19 tracking, and drug testing coordination.
- Successfully managed new hire processes, including I-9s, E-Verify, new hire forms, facilities access, uniform distribution, orientation, and survey administration, ensuring compliance with organizational policies.
Education
High School -
Revere High School
05.2020
Skills
- Microsoft LinkedIn Certified (Excel, PowerPoint, Word)
- Critical Thinking and Problem Solving
- Safety Management
- Assignment Delegation
- Workflow Management
- Cross-functional Collaboration
- Continuous Improvement
- Data Visualization
Timeline
Process Assistant
Amazon - CLE5 Sortation Center
02.2023 - Current
Learning Ambassador
Amazon - CLE5 Sortation Center
01.2022 - 02.2023
Associate / Process Guide
Amazon - CLE5 Sortation Center
06.2021 - 01.2022
HR Assistant
PlusOne Communications
08.2020 - 04.2021
High School -
Revere High School
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